Service Technician

Cobaltsp; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading security systems provider in North Texas is hiring a Service Technician for the DFW area. This role involves repairing security systems, ensuring customer satisfaction, and maintaining high installation standards. Ideal candidates have strong technical skills, excellent customer service abilities, and extensive experience in the security industry.

Benefits

100% Paid Healthcare

Two weeks PTO annually

Paid holidays

Simple IRA with 3% employer match

4-day work week

Qualifications

• Minimum 7-years of experience installing security and fire alarm systems.
• Proficient in customer communication and project planning.
• Expected to have a proven track record of success.

Responsibilities

• Repair and program Access Control, IP based CCTV, and alarm systems.
• Troubleshoot and repair field devices and cabling.
• Provide end-user training.

Skills

Troubleshooting

Customer Communication

Technical Skills

Education

High School Diploma or GED

College or Trade School Degree

Tools

Software House

Honeywell ProWatch

Bosch Systems

Job description

1 week ago Be among the first 25 applicants

FTS - is a leading provider of commercial security systems with our primary business focus in North Texas. Our company was founded in 1998 and we have maintained exponential growth for the past 24 years while being dedicated to exceptional service and value to our customers. We specialize in providing a personal touch and quality that many of our national competitors cannot replicate while being able to adjust to varying market conditions with the agility of a small company.

The Service Technician position will be tasked to repair and program Access Control, IP based CCTV, intrusion, and fire alarm systems. This individual will only cover the DFW area with minimal overnight travel responsibilities.

Essential Duties

• Troubleshoot and repair field devices and cabling.
• Capable of providing end-user training.
• Computer skills and the ability to troubleshoot network connectivity issues.
• Strong customer communication skills including the ability to defuse customer anxiety and or conflicts.
• Uphold the highest installation standards in the industry.
• Provide daily updates to direct supervisor for scheduling purposes.
• Identify and coordinate supply of special tools and or equipment to facilitate repairs.
• Can complete paperwork and service tickets in a timely and professional manner.
• Ensure the project site is cleaned and secured each day before closing work.
• Ensures all safety requirements and PPE are utilized.
• Ensures RMA equipment is returned to the shop with the associated information.
• Additional duties may be assigned and functions may be modified according to business necessity.
  
  

Desired Background

• College or Trade School Degree Preferred, must have High School Diploma or GED.
• Minimum of 7-years of experience installing security and fire alarm systems for commercial businesses.
• Proficient computer skills for customer communication, project planning and system programming.
• Experience with Software House, Honeywell ProWatch, Galaxy Controls, and Continental Access Control Systems, Avigilon IP based CCTV and Bosch and Ademco Intrusion Systems preferred.
  
  

Abilities

• A proven track record of similar success.
• Must have strong customer service skills and be able to apply tact, diplomacy, reason and logic to challenging situations.
• Must be a self-starter and can manage responsibilities without daily direction.
  
  

Benefits

• 100% Paid Healthcare, Life Insurance, Short-Term Disability, & Long-Term Disability for employees
• Two weeks (accrued) PTO annually
• The last week of December off
• Paid holidays
• Simple IRA with a 3% employer match
• Pay range of $32+ per hour
• 4-day work week

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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