Service Technician

Dead River Company; City of Newburgh (NY); On-site; USD 43,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company provided Life insurance

Short-term disability

Long-term disability

401(k) plan with company match

Paid time off and paid holidays

Tuition assistance

Scholarships for employees’ children

Discounts on products and services

Growth opportunities

Job summary

Dead River Company seeks a Service Technician to install, troubleshoot and repair residential and commercial propane and/or oil heating equipment. The role emphasizes high-quality customer service, proper safety practices, and maintaining customer properties as a trusted advisor.

Responsibilities include conducting efficiency tests, performing tune-ups, recording parts and labor, and coordinating inventory. On-call shifts and ongoing training support are part of the job.

Qualifications

• Completed oil burner and/or propane training or CETP/PEP program, training provided.
• Ten or more years of relevant oil/propane service experience with applicable licenses.
• High school diploma or equivalent; technical training preferred.

Responsibilities

• Install, troubleshoot, and repair oil/propane heating equipment and appliances per codes and policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Record parts and labor for service calls and maintain inventory in the service vehicle.
• Participate in night and weekend on-call schedule as necessary.

Skills

Customer service

Safety compliance

Independent work

Education

High school diploma or equivalent

Technical school training preferred

Job description

$30.57 - $45.85 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminates callbacks and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and ensures high level of customer service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participate in night and weekend on-call schedule, as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane gas-check inspections according to applicable codes and company policy without supervision.
• May perform HVAC, mechanical, plumbing, and electrical work as required by market.
• Assists in the training of apprentices and journeymen.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have ten or more years of relevant oil and/or propane service experience; additionally, must have relevant licenses such as CDL, hazmat, boiler operator, master electrician, master plumber, HVAC.

Education:

• A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess all licenses, certifications, and permits required by the applicable local jurisdiction for propane and oil-fired equipment installation, service, and repair.
• NORA Certification is preferred.
• HAZMAT endorsement is preferred.
• Knowledge of HVAC, wiring and/or plumbing is preferred.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.