Service Technician

Dead River Company; Fort Kent (ME); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with match

Paid time off

Job summary

Dead River Company is hiring a Service Technician to install and repair residential and commercial propane or oil heating equipment, delivering high levels of customer service while safeguarding customer property. The role emphasizes being a trusted advisor and upholding our Brand Promise.

Experience in oil/propane service is required or preferred, with training provided; Maine licenses and CETP/PEP credentials are specified as needed.

Qualifications

• High school diploma or equivalent required; technical school training preferred.
• Oil burner and/or propane training or CETP/PEP program desired; training provided.

Responsibilities

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances.
• Perform efficiency tests, tune-ups, and service inspections.
• Ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while protecting customer property.
• Explain products and services and recommend options based on customer needs.
• Maintain organized service vehicle and safe, operable tools.

Education

High school diploma or equivalent

Technical school training

Job description

$25.98 - $38.96 an Hour Depending on Experience.

Position Summary:

Install and repair residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.
• Assists in the training of apprentices.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Maine Oil Burner Technician license appropriate to the work performed.
• Must possess the applicable Maine Propane and Natural Gas Technician license/authority for propane installation, service, and repair.
• Applicable CETP/PEP training and certification required for propane work.
• HAZMAT endorsement preferred.
• Knowledge of HVAC, wiring and/or plumbing preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.