Service Technician

Shelby American, Inc.; Cincinnati (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Service Technician, where you'll use your skills to diagnose and repair heavy-duty trucks and vehicles. This role involves performing maintenance, inspections, and repairs while utilizing specialized tools and computerized equipment. Be part of a family-owned business with a rich history of success, dedicated to providing high-quality service and building long-term relationships with customers. Enjoy a supportive work environment that values your contributions and offers a comprehensive benefits package, including health insurance, retirement planning, and paid time off. Your expertise will help keep the industry moving forward, making a real impact every day.

Benefits

Health and Wellness Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Training

Tools Assistance

Qualifications

• Valid driver's license required; CDL preferred.
• Basic computer skills needed for Repair Order Processing.

Responsibilities

• Diagnose and repair heavy-duty trucks and construction vehicles.
• Perform routine maintenance and diagnostic tests on vehicles.

Skills

Continuous Learning

Decision Making

Resiliency

Teamwork

Customer Focus

Self Starting

Time and Priority Management

Education

High School Diploma or equivalent

Tools

Repair Order Processing Software

Job description

Description

Service Technician

Summary

The primary function of the service technician is to diagnose and complete repairs on heavy and medium-duty trucks. The individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses, and tractor trailers. Those tasks include inspection, diagnosis, maintenance, installation, and repair of components, engines, and systems related to the heavy-duty and medium-duty vehicles.

Job Responsibilities

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures, and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause, and correction on Repair Orders.
• Test components that may require driving trucks before and after repairs.
• Participate in and complete technical training and professional development.
• Other duties as assigned.

Business Skills

The individual has demonstrated a strong set of business skills listed below:

• Continuous Learning - Taking initiative to regularly learn new concepts, technologies, and/or methods.
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency - Quickly recovering from adversity.
• Teamwork - Cooperating with others to meet objectives.
• Customer Focus - Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Self Starting - Demonstrating initiative and willingness to begin working.
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.

Requirements

Qualifications and Other Requirements

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer skills and Repair Order Processing Software.

Certificates, Licenses, Registrations

The position requires a valid driver's license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record. A current Commercial Driver's License is preferred but not required.

Working Hours

Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility: The heavy-duty diesel technician should be capable of moving around the workshop or service area, which may involve walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders and bend, twist, squat, and reach to perform tasks on truck components.
• Vision: Good eyesight and visual acuity are important for a heavy-duty diesel technician to inspect and troubleshoot engine components, read technical manuals, and perform precision work.
• Hearing: The technician should have good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and be aware of any audible warnings or signals in the workshop. The noise level in the work environment is usually moderate due to tools and engine noise.
• Manual Dexterity: A high level of manual dexterity is essential for a heavy-duty diesel technician to handle tools, components, and equipment with precision, and perform tasks such as disassembling, repairing, and reassembling engine parts.
• Lifting: This role often involves lifting heavy components or tools. The technician should have the physical strength and ability to safely lift and move heavy objects, following proper lifting techniques to prevent injury. Ability to lift a minimum of 60 lbs – 150 lbs unassisted.

Reports to Service Manager

Revised January 31, 2025

Company Overview

Work with a strong organization summarized below:

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us – On the Road Since 1965.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, Spouse, and Family coverage. Multiple products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short-Term and Long-Term Disability

Financial Stability and Retirement Preparedness:

• Our 401(k) program includes a company match.
• Retirement Planning Assistance.
• Financial Guidance and Education.

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time.
• Vacation based on the length of service.

Resources when we face major challenges and life events:

• Life Insurance, Hospital Stay, Critical Illness, and other products.
• Bereavement Services and Employment Assistance Program.
• Mental Health Resources readily accessible and without stigma.

Paid Training and Tools Assistance to do the job right.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for the existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail]

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected status.