Service Technician

CAV Integrated Home; Bluffton (SC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

CAV Integrated Home in Bluffton, SC seeks an experienced Audio Video Service Technician to support residential AV and networking systems, including Control4 and home automation. You will perform on-site and remote diagnostics, document issues clearly, maintain client relations, and uphold exemplary service while handling typical service tools and lifting up to 50 pounds.

Required: 3+ years in AV installation/service, extensive AV/network knowledge, LAN/WIFI, and experience with low-voltage

Qualifications

• Extensive knowledge of AV and network systems.
• Extensive knowledge of Control4 automation & control systems.
• Strong interpersonal and customer service skills.
• Extensive experience installing and servicing most low voltage systems.
• Advanced understanding of AV interconnections, LAN/WIFI, and control system programming.
• Ability to lift up to 50 pounds and operate power tools.
• Good driving record and 3+ years in AV installation/service.
• Experience with remote service platforms like OvrC a plus.
• Experience with Lutron, Crestron, URC a plus.
• Industry certifications from CEDIA, Infocomm a plus.

Responsibilities

• On-site and remote service of AV and network systems.
• Accurate notation and documentation of problems.
• Maintain client relations and deliver exemplary service.
• Install and service low voltage systems and home automation devices.
• Troubleshoot advanced AV, network, and control systems.

Skills

AV systems

Network systems

Control4

Low voltage

Customer service

Troubleshooting

Tools

Ubiquiti

OvrC

Lutron

Job description

Projects are primarily in residential environment.

The Role

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining Custom Audio Video's record of exemplary service.

Required: Extensive knowledge of AV and network systems.

Required: Extensive knowledge of Control4 automation & control system.

Required: Strong interpersonal and customer service skills.

Required: Extensive experience installing and servicing most if not all kinds of low voltage systems.

Required: Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.

Required: Good driving record.

Required: Minimum 3+ years' experience in the AV installation/service industry including remote and control system programming.

Required: good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.

Required: Maintain professional appearance and calm demeanor in tough situations.

Required: Ability to lift and carry up to 50 pounds and experienced working with power tools.

Experience with remote service systems such as Bluebolt, Ubiquiti, OvrC a plus.

Experience with Lutron, Crestron, and URC a plus.

Industry certification from CEDIA, Infocomm, ISF or similar a plus.

The Benefits

• Health insurance
• Vision insurance
• Paid time off

The Person

The key skills and qualities of an Audio Video Service Technician:

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
• A high level of interpersonal ability - patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• A good driving record is necessary.