Audio Video & Integration Service Technician

ProSource; Bluffton (SC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

CAV Integrated Home seeks an experienced Service Technician to join our residential AV and network systems team. You will troubleshoot and service home entertainment, networking, and automation systems, with responsibilities spanning on-site visits and remote support.

Ideal candidates have 3+ years in AV installation/service, strong troubleshooting skills, and a professional, customer-focused approach. Willingness to lift up to 50 pounds and operate power tools is required.

Qualifications

• Extensive knowledge of AV and network systems.
• Strong interpersonal and customer service skills.
• Experience installing and servicing low voltage systems.
• Advanced understanding of AV interconnections and LAN/WIFI.
• Ability to troubleshoot advanced AV, network, and home integration systems.

Responsibilities

• Perform on-site and remote service of AV and network systems.
• Document issues and maintain service records.
• Foster strong client relations and ensure exemplary service.
• Assist with installations, programming, and system integrations.
• Maintain professional appearance and calm demeanor with customers.

Skills

AV systems

Customer service

Troubleshooting

Networking

Low voltage systems

Tools

Bluebolt

Ubiquity

OvrC

Control4

Crestron

URC

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunity for advancement

Projects are primarily in residential environment.

The Role

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining CAV Integrated Home's record of exemplary service.

Required: Extensive knowledge of AV and network systems.

Required: Strong interpersonal and customer service skills.

Required: Extensive experience installing and servicing most if not all kinds of low voltage systems.

Required: Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.

Required: Good driving record.

Required: Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.

Required: good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.

Required: Maintain professional appearance and calm demeanor in tough situations.

Required: Ability to lift and carry up to 50 pounds and experienced working with power tools.

Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus.

Experience with Control4, Crestron, and URC a plus.

Industry certification from CEDIA, Infocomm, ISF or similar a plus.

The Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

The Person

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
• A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• A good driving record is necessary.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please attach your resume to this posting.