Técnico de servicio de audio, vídeo e integración

CAV Integrated Home, LLC; Bluffton (SC); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

401(k) matching

Free uniforms

Résumé du poste

CAV Integrated Home, LLC is seeking a highly experienced Service Technician to join our team. You will troubleshoot and service residential AV, network, and automation systems on-site and remotely, ensuring top-tier customer satisfaction.

Responsibilities include accurate problem documentation, maintaining service records, and supporting clients with home integration and streaming solutions. A strong focus on reliability and professionalism is essential.

Qualifications

• 3+ years in AV installation/service industry including remote programming.
• Extensive knowledge of AV and network systems.
• Experience with low voltage installations.
• Strong interpersonal and customer service skills.
• Ability to lift up to 50 pounds and use power tools.
• Valid driver’s license.
• Experience with remote service platforms (Bluebolt, Ubiquiti, OvrC) a plus.
• Certifications from CEDIA or Infocomm are a plus.

Responsabilités

• On-site and remote service of AV and network systems.
• Accurate problem notation and documentation.
• Maintain exemplary service records.
• Assist clients in home integration and streaming.
• Collaborate with team to ensure customer satisfaction.

Connaissances

AV systems

Network systems

Control4 automation

Troubleshooting

Customer service

Low voltage installations

Problem documentation

Team communication

Outils

Bluebolt

Ubiquiti

OvrC

Lutron

Crestron

URC

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunity for advancement

Projects are primarily in residential environment.

The Role

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of CAV’s service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining Custom Audio Video’s record of exemplary service.

Required

• Extensive knowledge of AV and network systems.
• Extensive knowledge of Control4 automation & control system.
• Strong interpersonal and customer service skills.
• Extensive experience installing and servicing most if not all kinds of low voltage systems.
• Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.
• Good driving record.
• Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.
• good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.
• Maintain professional appearance and calm demeanor in tough situations.
• Ability to lift and carry up to 50 pounds and experienced working with power tools.

Experience

• Experience with remote service systems such as Bluebolt, Ubiquiti, OvrC a plus.
• Experience with Lutron, Crestron, and URC a plus.
• Industry certification from CEDIA, Infocomm, ISF or similar a plus.

The Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

The Person

The key skills and qualities of an Audio Video Service Technician:

• Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
• Previous experience as Audio/video Lead technician or A/V Home Automation technician.
• Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
• Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
• A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
• Ability to lift and carry up to 50 pounds and experienced working with power tools
• A good driving record is necessary.