Experienced Low Voltage/IOT Service Technician Lead

ProSource; Lisle (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Simple IRA (Matching)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

ProSource seeks a highly skilled AV Service Technician Lead for client-facing work on luxury residential smart home systems. You will troubleshoot, service, and maintain complex systems including home theaters, lighting control, networks, and surveillance.

Diagnose issues, lead small service teams, and interface with homeowners and design/build professionals to ensure discreet, high-quality workmanship and ongoing optimization. Competitive salary, benefits, and advancement opportunities.

Qualifications

• 5+ years of hands-on AV/low voltage troubleshooting and service.
• In-depth knowledge of control systems (Crestron, Savant, Control4).
• Strong communication skills and client-facing professionalism.
• Working knowledge of remote support tools and service platforms (OvrC, Domotz).

Responsibilities

• Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.).
• Troubleshoot and service distributed audio/video, home theaters, lighting control, and networks.
• Provide remote and onsite support for performance, firmware updates, hardware failures, and UX improvements.
• Serve as a technical escalation point for complex service calls.
• Identify and fix network-related performance issues and equipment failures.
• Perform routine system maintenance and firmware updates.
• Interface with homeowners, estate managers, and design/build pros professionally.
• Document service calls, findings, and resolutions promptly.
• Recommend system upgrades or preventive measures when necessary.
• Ensure work is discreet and aligned with luxury environment standards.

Skills

AV troubleshooting

Client-facing

Communication skills

Leadership

Tools

Crestron

Savant

Control4

Elan

URC

Lutron

OvrC

Domotz

Job description

Benefits:

• Simple IRA (Matching)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high‑end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more.

This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem‑solving environments, and enjoys working with cutting‑edge technology in stunning residences.

Key Responsibilities:

• Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
• Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
• Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
• Serve as a technical point of escalation for complex or high‑profile service calls
• Identify and fix network‑related performance issues, configuration problems, or equipment failures
• Perform routine system maintenance, firmware updates, and system optimizations
• Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
• Document service calls, findings, and resolutions in a timely and organized manner
• Recommend system upgrades or preventive measures when necessary
• Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments

Qualifications:

• 5+ years of hands‑on experience in AV/low voltage troubleshooting and service
• In‑depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology
• Strong communication skills and client‑facing professionalism
• Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)
• Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
• Experience managing or leading small service teams is a plus
• Comfortable working in high‑end homes with a premium level of client interaction

Preferred Certifications (a plus, not required):

• Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
• Lutron HomeWorks or Ketra, Vantage, RadioRa
• CTS or CTS‑I (AVIXA)
• Network certifications (Cisco, Ubiquiti, CompTIA)

What We Offer:

• Work with cutting‑edge technologies in the most exclusive homes
• Competitive salary and benefits package
• Opportunities for advancement in a growing, respected company
• Supportive leadership and collaborative team environment
• High‑end tools, vehicles, and ongoing training