Service Technician

United Site Services, Inc; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

United Site Services, Inc. is seeking a Service Technician to operate a company service truck, service/pump/clean portable restrooms and holding tanks at customer sites.

You will drive safely under USS and DOT rules, interact with customers to ensure services meet standards, and adjust routes to improve efficiency. This role requires physical stamina, a CDL or non-commercial license, and strong time management, communication, and problem solving skills.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Operate service truck and service/pump/clean portable restrooms and holding tanks.
• Drive in accordance with USS and DOT safety standards.
• Perform duties by sitting, standing, kneeling, or crawling; lift 50–150 lbs as needed.
• Interact with customers on site to ensure services meet standards.
• Provide routing feedback to optimize efficiency and customer service.
• Plan for current and future customer toilet needs and accommodate route changes.

Skills

Commercial driving

Time management

Customer service

Communication

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.