Service Technical Writer

WeldFit; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

WeldFit is seeking a Service Technical Writer for its Houston, TX facility to develop and maintain SOPs, work instructions, and service documentation. You will collaborate with Operations, Service, Engineering, Quality, Safety, HR, and Management to convert complex workflows into clear, user-friendly materials.

The role requires strong technical writing skills, experience gathering information from SMEs, shop personnel, and field technicians, and a detail-oriented mindset.

Qualifications

• Bachelor's degree in Technical Writing, Business Administration, Communications, Engineering Technology, Industrial Technology, or related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Responsibilities

• Develop, write, edit, and maintain SOPs, work instructions, policies, forms, checklists, and technical documentation.
• Create documentation supporting manufacturing, quality, service, engineering, safety, and operations.
• Develop process maps, flowcharts, training materials, and visual aids for operational excellence.
• Translate complex technical concepts into user-friendly documentation for all employees.
• Ensure documentation is standardized, accurate, and aligned with company objectives.
• Collaborate with department leaders to document current-state processes and identify improvements.
• Observe operations to capture workflows and procedures.
• Review existing documentation and recommend revisions to improve efficiency and compliance.
• Support knowledge management and standardization initiatives.
• Manage document revisions, approvals, and version control.

Skills

Technical writing

SOP development

Process documentation

Interview SME

Documentation control

Education

Bachelor's degree

Equivalent combination of education/experience

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

WeldFit has been a leading manufacturer of pipeline and oilfield products for over 50 years, providing critical solutions such as hot tapping, line stopping, and automated pigging systems to the oil and gas, refining, petrochemical, and industrial markets. Headquartered in Houston with a global footprint, WeldFit is committed to safety, quality, innovation, and operational excellence throughout its manufacturing and service operations.

POSITION SUMMARY

The Service Technical Writer is responsible for developing, documenting, maintaining, and continuously improving standard operating procedures (SOPs), work instructions, technical manuals, service documentation, and general business process documentation that support WeldFit's manufacturing, field service, and corporate operations. This role works closely with Operations, Service, Engineering, Quality, Safety, Human Resources, Training and Management teams to transform complex workflows into clear, accurate, and user-friendly documentation.

The ideal candidate is an organized, detail-oriented professional with strong technical writing skills and the ability to gather information from subject matter experts, shop personnel, field technicians, and business leaders. This is a full-time onsite position based in Houston, Texas, working Monday through Friday from 8:00 a.m. to 5:00 p.m.

KEY RESPONSIBILITIES

Documentation Development

• Develop, write, edit, and maintain standard operating procedures (SOPs), work instructions, policies, forms, checklists, and technical documentation.
• Create documentation supporting manufacturing, quality, service, engineering, safety, and general business operations.
• Develop process maps, flowcharts, training materials, and visual aids to support operational excellence.
• Translate complex technical and operational concepts into easy-to-understand documentation for employees at all levels.
• Ensure all documentation is standardized, accurate, and aligned with company objectives.

Process Analysis & Improvement

• Collaborate with department leaders and subject matter experts to document current-state processes and identify improvement opportunities.
• Observe manufacturing and service operations to accurately capture workflows and procedures.
• Review existing documentation and recommend revisions to improve efficiency, clarity, and compliance.
• Support continuous improvement initiatives through process standardization and knowledge management.

Document Control & Compliance

• Manage document revisions, approvals, and version control processes.
• Maintain organized document repositories and ensure employees have access to current approved documentation.
• Support quality management systems, including ISO-related documentation requirements.
• Ensure documentation complies with applicable safety, quality, and regulatory standards.
• Assist during audits by providing documented procedures and supporting records.

Training & Communication

• Develop training materials, onboarding guides, job aids, and departmental reference manuals.
• Support departmental training initiatives through effective documentation and instructional content.
• Conduct interviews and information-gathering sessions with stakeholders to capture process knowledge.
• Facilitate communication between departments to ensure documentation reflects actual operational practices.
• Partner with Operations, Engineering, Service, Quality, Safety, and Human Resources teams to identify documentation needs.
• Serve as a resource for process documentation and best practices throughout the organization.
• Participate in cross-functional projects that require procedure development and process standardization.
• Support special projects and perform other duties as assigned.

QUALIFICATIONS

Education

• Bachelor's degree in Technical Writing, Business Administration, Communications, Engineering Technology, Industrial Technology, or a related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 3 years of technical writing, procedure writing, business process documentation, or related experience.
• Experience working in a manufacturing, industrial, engineering, fabrication, oil and gas, or field service environment strongly preferred.
• Experience creating standard operating procedures and controlled documentation.
• Experience supporting quality management systems is preferred.
• Exceptional written communication and technical writing skills.
• Strong organizational skills and attention to detail.
• Ability to interview subject matter experts and gather technical information effectively.
• Strong process-mapping and workflow documentation capabilities.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Experience using document management and document control systems preferred.
• Ability to work independently and collaboratively across all levels of the organization.
• Strong grammar, editing, proofreading, and document formatting skills.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• This position is based on site at WeldFit's Houston, Texas facility.
• Standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Frequent interaction with manufacturing personnel, field service technicians, engineering teams, trainings and business departments.
• Must be able to walk through manufacturing, warehouse, and service areas to observe operations and gather information.
• Ability to sit, stand, and use computer equipment for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Must be able to wear required personal protective equipment (PPE) when visiting operational areas.

We are an equal opportunity employer and are committed to fostering an inclusive workplace. We do not discriminate against any employee or applicant based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.