Service Tech II

Service Experts Heating & Air Conditioning; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician II to join their team in Nashville. This exciting role involves performing diagnostic and service work on HVAC systems, ensuring customer satisfaction through excellent service. You'll have the opportunity to work independently while receiving ongoing training and support for professional growth. Enjoy generous PTO, top pay for top performers, and a range of benefits including company-sponsored health insurance and a 401(k) with company match. If you're ready to take your HVAC career to the next level, this is the opportunity for you!

Benefits

Generous PTO

Company-sponsored health insurance

401(k) with company match

Internal Training Academy

Life Insurance and disability options

Career advancement opportunities

Company-provided devices and tools

Top pay for top performers

Qualifications

• 2-5 years of experience in HVAC service and maintenance.
• Valid EPA certification and driver's license required.

Responsibilities

• Perform service and maintenance calls independently.
• Diagnose and resolve customer HVAC issues professionally.

Skills

HVAC Systems Servicing

Troubleshooting Electrical Systems

Reading Wiring Diagrams

Communication Skills

Organizational Skills

Education

High School Diploma or GED

HVAC Training

Tools

HVAC Diagnostic Tools

PPE Equipment

Job description

Join to apply for the Service Tech II role at Service Experts Heating & Air Conditioning

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Position Details

Position Title: Service Technician II

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Center Name: Donelson

Location: Nashville, TN

Why Join Service Experts?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide training, support, and opportunities for professional growth. Join us and become an EXPERT!

Perks and Benefits

• Top pay for top performers, including incentives and bonuses
• Top technicians earn over $90,000
• Generous PTO: 20 paid days off in the first year, 25 after 2 years
• No layoffs during slow seasons
• Career advancement opportunities nationwide
• Company-sponsored health insurance (Medical, Dental, Vision)
• Company-provided devices, uniforms, tools
• Internal Training Academy
• 401(k) with company match
• Life Insurance and disability options
• Additional benefits: legal advice, pet insurance, health advocacy

Position Summary

Performs diagnostic and service work on residential/light commercial HVAC equipment, communicates with customers, promotes products/services, and ensures customer satisfaction. Reports to Field Supervisor or General Manager.

Key Responsibilities

• Perform service and maintenance calls independently
• Diagnose and resolve customer issues professionally
• Service heating, cooling, ventilation, refrigeration equipment
• Inspect and diagnose equipment to prevent breakdowns
• Complete maintenance and cleaning
• Manage parts and equipment logistics
• Record service details accurately and collect payments
• Maintain communication with dispatch
• Provide excellent customer service and promote company offerings
• Ensure proper use and maintenance of company property and tools
• Represent the company professionally and ethically
• Follow procedures for vehicle and warranty parts management
• Perform other duties as assigned
• Maintain reliable attendance

Health & Safety Responsibilities

• Report hazards and unsafe acts
• Use PPE as prescribed
• Follow safety procedures and participate in safety initiatives
• Report injuries or incidents immediately
• Contribute to safety improvements
• Work safely and responsibly

Desired Skills & Qualifications

• High school diploma or GED, with HVAC training and 2-5 years experience
• Valid licensing/certifications, including EPA
• Skilled in servicing HVAC systems and troubleshooting electrical, refrigerant, and duct systems
• Proficient in reading wiring diagrams and operating tools
• Strong communication and organizational skills
• Valid driver’s license with acceptable record
• Flexible hours and on-call availability
• Physical ability to climb ladders, work in confined spaces, lift up to 75 lbs
• Vision and mobility to access HVAC units in various environments

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Consumer Services