Service Tech I - PHC

externallincarecareers; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

externallincarecareers is seeking a Service Tech I (driver) to assemble and deliver pharmaceuticals, supplies, HME, and oxygen to patients' homes. You will perform home safety checks, educate patients and caregivers on equipment, and demonstrate safe operation of devices.

You will also support warehouse tasks, organize routes, contact patients for deliveries, and ensure proper documentation and safety compliance daily.

Qualifications

• High school diploma or GED preferred.
• Must have a valid driver?s license with a good driving record.
• Knowledge of the delivery service area and route planning.
• Previous delivery and/or warehouse experience preferred.
• Familiar with safe handling and transport of compressed medical gas.
• Must possess strong organizational and time management skills.
• Must be available to work flexible hours and rotate on-call responsibilities.
• Excellent verbal communication skills.
• Knowledge of Word Processing Software and ability to use mobile devices.

Responsibilities

• Deliver pharmaceuticals, supplies, HME, and oxygen to patients' homes.
• Complete home safety evaluation and patient/caregiver education for ordered equipment and supplies.
• Set up equipment and demonstrate safe operation of HME.
• Assist with warehouse duties: stocking, inventory rotation, receiving, shipping, and processing equipment/supplies.
• Accurately pick and compile ordered items with supervisor crosscheck before leaving the Center.
• Collect and file delivery documentation and patient education materials.
• Plan delivery routes for cost-effective, timely deliveries aligned with schedules.
• Call patients/caregivers to schedule deliveries and communicate timelines.
• Obtain return demonstrations to ensure safe knowledge of equipment.
• Return all documentation and route sheets daily; handle discontinued equipment appropriately.
• Maintain delivery vehicle per Fleet Management Safety Program and company policies.
• Support warehouse duties: inventory, shipping/receiving, order placement, cleaning, and maintenance.

Skills

Verbal communication

Organizational skills

Time management

Education

High school diploma or GED

Tools

Word Processing Software

Mobile devices (smartphone)

Job description

The Service Tech I (driver) compiles ordered pharmaceuticals, supplies, HME, and oxygen, making accurate and timely deliveries of all items to patients' homes.

• May complete appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies
• Performs equipment setup, orientation, and demonstration of the safe operation and use of HME
• Assists in general warehouse duties such as but not limited to stocking, rotating inventory, receiving, shipping, and processing equipment and supplies
• Accurately picks and/or compiles ordered supplies, medications, and equipment and obtains supervisor's crosscheck before leaving the Center
• Obtains all related documentation, patient education materials, and other required paperwork for the delivery prior to leaving the Center
• Organizes delivery routes to maximize cost-effective and timely deliveries to meet the therapy and patient schedules
• Calls patients/caregivers to schedule deliveries prior to leaving the Center
• Informs patients/caregivers if the agreed upon timeframe cannot be met
• Obtain return demonstration from the patient/caregiver to ensure adequate and safe knowledge of the ordered equipment
• Returns all required documentation for each delivery at the end of each day with a completed route sheet
• Picks up discontinued equipment and places in the "dirty area" of the vehicle after bagging and tagging the equipment dirty
• Maintains delivery vehicle in accordance to the Fleet Management Safety Program and company policies and procedures
• Assists with warehouse duties such as maintaining inventories, shipping, receiving, placing orders, cleaning equipment, and facility maintenance

#DD

Education/Experience:

• High school diploma or GED equivalency preferred
• Must have a valid driver's license with a good driving record
• Must have a working knowledge of the delivery service area and route planning
• Previous delivery and/or warehouse experience preferred
• Familiar with safe handling and transport of compressed medical gas
• Must possess strong organizational and time management skills
• Must be available to work flexible hours and rotate on-call responsibilities
• Must have excellent verbal communication skills
• Should have knowledge of Word Processing Software and ability to use mobile devices such as a smart phone

Physical Demands:

The employee must occasionally lift and/or move up to 75 pounds.