To-Go Specialist

Miller's Ale House; Estero (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

Health benefits

Job summary

Miller's Ale House Estero is seeking a dependable To-Go Specialist to ensure smooth take-out experiences. You will greet guests, assist phone orders, and coordinate with teammates to deliver accurate, timely service while maintaining sanitation and product knowledge.

The role supports a fast-paced dining environment with emphasis on customer satisfaction. Ideal candidates are punctual, friendly, and able to multitask in a busy setting.

Qualifications

• Arrives to work on time in full uniform.
• Greets Guests and phone callers with friendly, professional etiquette.
• Delivers high-quality service and adheres to Miller’s Ale House standards.
• Works well with teammates to fulfill Guest needs promptly.
• Maintains accuracy in handling orders and cash.
• Familiar with restaurant POS software and basic reading/writing tasks.

Responsibilities

• Greet guests and delivery drivers in a warm, friendly manner.
• Process To-Go orders accurately and efficiently.
• Maintain clean, organized work areas and stock as needed.
• Follow safety, sanitation, and service standards.
• Communicate effectively with team and management during shifts.

Skills

Customer service

Communication skills

Cash handling

Multitasking

POS system

Teamwork

Tools

POS system

Job description

Work and Perks

Personalities are welcome here.

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
• Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
• Follows the “To-Go” steps of service as defined in the training materials
• Provides the highest level of service by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
• Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
• Maintains a neat and organized work areas to include proper food handling and sanitation protocol
• Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Serves all food and alcohol within accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time
• Bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.