Service Team Leader FT

Meijer Inc.; Marion (OH); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values community and personal growth. This role offers the opportunity to lead a team in providing exceptional customer service while promoting a positive work environment. With a focus on mentoring and career development, you will play a key role in ensuring team success and achieving business goals. If you are passionate about leadership and making a difference in your community, this is the perfect opportunity for you. Embrace a career that offers flexibility, rewards, and the chance to grow within a multi-billion dollar retailer with a rich history.

Benefits

Weekly Pay

Scheduling Flexibility

Paid Parental Leave

Paid Education Assistance

Team Member Discount

Development Programs for Advancement

Qualifications

• 2-3 years of retail experience and one year of management experience required.
• Ability to communicate effectively and resolve conflicts.

Responsibilities

• Ensure positive company image through exceptional customer service.
• Responsible for staffing, selection, and hiring processes.
• Mentor team members to achieve customer service and sales goals.

Skills

Customer Service

Conflict Resolution

Communication

Leadership

Financial Analysis

Task Management

Education

High School Diploma or Equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards:

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What You'll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Successful completion of all required certifications.

About Us

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.