Service Team Leader

Meijer Inc.; Canton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading retailer in Ohio seeks a Store Manager to oversee daily operations and mentor team members. This role involves improving customer service, managing staffing needs, and ensuring a safe work environment. With a commitment to development and growth, Meijer offers opportunities for leadership and career advancement.

Benefits

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Qualifications

• 2-3 years of related retail experience required.
• At least one year of management experience.
• Completion of all required certifications.

Responsibilities

• Plan, direct, and supervise team members in daily store operations.
• Serve as a mentor and coach for all team members.
• Implement strategies to improve customer service.

Skills

Communication

Conflict resolution

Financial analysis

Mentoring

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family – take care of your career and your community!

Benefits include:

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Please review the job profile below and apply today!

Job Responsibilities:

• Plan, direct, and supervise team members in daily store operations across various departments.
• Serve as a mentor and coach for all team members.
• Implement strategies to improve customer service and drive store sales, ensuring customer needs are met efficiently.
• Maintain store appearance, focusing on prime shopping hours, product presentation, and adherence to company standards.

What You'll Be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Handle staffing, selection, and hiring to meet staffing needs.
• Promote succession planning by providing career paths and identifying development needs.
• Manage disciplinary actions and make recommendations regarding employment status.
• Oversee P&L, sales goals, and shrinkage control.
• Model exceptional customer service.
• Communicate the Meijer Friendly Initiative in team meetings and conversations.
• Mentor and coach team members to meet and exceed sales and service goals.
• Ensure team training is thorough and complete.
• Spend most of the time within the store engaging with customers and team members.
• Promote a safe work environment.
• Maintain reliable and consistent attendance.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 2-3 years of related retail experience.
• At least one year of management experience.
• Experience in various store areas such as meat, bakery, produce, deli, and customer service.
• Ability to communicate clearly and effectively.
• Conflict resolution skills.
• Ability to manage multiple tasks.
• Financial and statistical analysis skills.
• Ability to teach suggestive selling techniques.
• Commitment to working safely at all times.
• Mentoring skills across organizational levels.
• Completion of all required certifications.

About Us:

Founded over 90 years ago, Meijer aims to help people provide for their families. Today, we are a multi-billion dollar retailer with over 70,000 employees across six states. Our Midwest operations include corporate offices in Grand Rapids, Michigan, manufacturing facilities, distribution centers, and more than 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio, and Wisconsin.

Meijer is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, disability, veteran status, or any other protected class. If you require a reasonable accommodation during the application process, please click here to submit your request. We do not respond to submissions unrelated to disability accommodations.