Service Team Leader

Meijer Inc.; Canal Winchester (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retailer is seeking a Supervisor for store operations. The role involves directing daily operations, mentoring team members, and enhancing customer service while managing financial targets. Ideal candidates will have retail experience and skills in leadership, conflict resolution, and customer engagement.

Benefits

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Qualifications

• 2-3 years of related retail experience required.
• At least one year of management experience preferred.
• Completion of all required certifications necessary.

Responsibilities

• Plan, direct, and supervise store operations.
• Mentor and coach team members to enhance performance.
• Manage P&L, achieve sales targets, and ensure store standards.

Skills

Conflict resolution

Customer service

Communication

Mentoring

Analytical skills

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family – take care of your career and your community!

Benefits include:

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Please review the job profile below and apply today!

Job Responsibilities:

• Plan, direct, and supervise team members in daily store operations across departments.
• Serve as a mentor and coach for team members.
• Implement strategies to enhance customer service, increase store sales, and meet customer needs efficiently.
• Maintain store appearance, focusing on prime shopping hours, product presentation, and company standards.

What You'll Be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Handle staffing, selection, and hiring to meet staffing needs.
• Promote succession planning by providing career paths and identifying development needs.
• Document and apply disciplinary actions, and make recommendations regarding terminations.
• Manage P&L, achieve sales targets, and maintain department shrinkage.
• Model exceptional customer service.
• Communicate the Meijer Friendly Initiative in all team interactions.
• Mentor and coach team members to exceed customer service and sales goals.
• Ensure team training in all job aspects and completion of required training.
• Spend most of the time within the store engaging with customers and team members.
• Promote a safe work environment.
• Maintain reliable and consistent attendance.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 2-3 years of related retail experience.
• At least one year of management experience.
• Experience in various store areas such as meat, bakery, produce, deli, or customer service.
• Ability to communicate clearly and provide precise directions.
• Conflict resolution skills and the ability to manage multiple tasks.
• Ability to analyze financial and statistical data for decision-making.
• Ability to teach suggestive selling.
• Commitment to practicing safe work habits.
• Mentoring skills across different organizational levels.
• Completion of all required certifications.

About Us:

Founded over 90 years ago, Meijer aims to help people provide for their families. We are a multi-billion dollar retailer with over 70,000 employees across six states, including Michigan, Illinois, Indiana, Kentucky, Ohio, and Wisconsin. Our Midwest headquarters is in Grand Rapids, Michigan, with manufacturing and distribution facilities across the region.

Meijer is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, disability, or veteran status. If you require a reasonable accommodation to complete your application, please click here.