Service Team Lead: Lead & Elevate Customer Service

Sciens Building Solutions; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Team Lead in Houston, TX. This role manages Inspectors and Service Technicians to deliver knowledgeable, responsive, and courteous service, while mentoring the team and ensuring adherence to company policies.

Responsibilities include supervising daily activities, coordinating with the finance department for billing, and ensuring safety standards are met. The position emphasizes leadership and customer service excellence in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• Five+ years of customer service or related field in fire and life safety.
• FAL or FEL strongly preferred.
• Strong organizational skills.
• Ability to multi-task and manage self and team.
• Remain calm under pressure.
• Sound decision-making and practical judgment.
• Ability to motivate and develop people with a positive attitude.
• Proven track record of excellent customer service.

Responsibilities

• Supervise, mentor, and train assigned team members; lead performance management and identify training needs.
• Track and/or quote deficiencies.
• Oversee on-call, vacation, and subcontractor schedules.
• Direct day-to-day service team activities to meet company standards.
• Coordinate with finance to ensure accurate and timely billings.
• Ensure compliance with safety standards and contractual obligations.
• Provide feedback to the Service Manager on goals and monitor progress.
• Review monitoring reports daily to preempt issues and maintain customer service excellence.

Skills

Organizational skills

Multi-tasking

Calm under pressure

Decision making

Customer service

Education

High school diploma or equivalent

Job description

Sciens Building Solutions seeks a Service Team Lead in Houston, TX. This role manages Inspectors and Service Technicians to deliver knowledgeable, responsive, and courteous service, while mentoring the team and ensuring adherence to company policies.

Responsibilities include supervising daily activities, coordinating with the finance department for billing, and ensuring safety standards are met. The position emphasizes leadership and customer service excellence in a dynamic environment.