Service Team Lead - Earthmoving Technician

Thompson Tractor Company, Inc.; Dothan (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Service Team Lead, where you will embody a safety-first mindset while mentoring a dynamic team of technicians. This role emphasizes customer service and efficient problem-solving, ensuring high-quality repairs and maintenance of equipment. You will lead daily operations, set milestones, and foster a collaborative environment through effective communication and leadership. With extensive training opportunities, this position offers a pathway for career advancement based on your skills and performance. If you are passionate about mechanical repairs and team development, this is the perfect opportunity for you.

Qualifications

• At least 3 years of experience in mechanical repairs or relevant technical education.
• Basic computer and typing skills are required.

Responsibilities

• Oversee and mentor technicians in daily repair processes.
• Communicate repair status to customers daily.
• Perform repairs on engine, hydraulic, and electrical components.

Skills

Team Building

Relationship Building

Customer Service

Problem Solving

Leadership

Microsoft Office

Computer Skills

Conflict Resolution

Education

High School or Equivalent

Technical Training

Job description

Description

The Service Team Lead will model a safety-first mindset and set an example in communication, initiative, mentoring, teamwork, enthusiasm for customer service, and dedication to finding solutions efficiently. The role involves coaching and training junior technicians while performing servicing and repair of equipment, working independently and as part of a team. Extensive training, including classroom instruction, e-learning, and leadership courses, must be successfully completed. The Service Team Lead will advance in classification based on attitude, skill level, and job performance.

Responsibilities

1. Oversee and mentor five or more technicians in daily repair processes (troubleshooting, repair, parts accuracy, service report quality, CC/5S/Housekeeping).
2. Participate in performance reviews for service technicians.
3. Set and monitor daily milestones for shop repairs.
4. Communicate repair status to customers daily via designated platforms (Modern, CAT Interact).
5. Lead safety huddles, board walks, and team meetings.
6. Perform repairs using correct tools and procedures.
7. Order and return parts for assigned jobs promptly.
8. Perform tasks on engine, hydraulic, transmission, and electrical components, including removal, installation, disassembly, reassembly, and minor adjustments.
9. Conduct Preventive Maintenance according to factory guidelines.
10. Use service information systems properly.

Qualifications

Education

Technical/other training preferred; High School or Equivalent required.

Experience

At least three (3) years of experience in mechanical repairs or relevant technical education. Basic computer and typing skills are required.

Skills

• Team Building
• Relationship Building
• Customer Service
• Problem Solving
• Leadership
• Microsoft Office
• Computer Skills
• Conflict Resolution

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants are notified of their rights per federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.