Service Team Lead, Construction & Forestry Equipment

Papé Group

Fife (WA)

On-site

USD 91,000 - 136,000

Full time

4 hours ago

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Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid holidays

Vacation & sick leave

Training & development

Job summary

Pape’ Machinery, Inc. – Construction & Forestry Division in Tacoma, WA, is seeking a Service Supervisor to lead the service team. You will oversee shop processes, drive efficiency, and ensure outstanding customer satisfaction.

The role requires prior experience in service supervisory roles within construction/forestry equipment, budgeting and staffing, and strong leadership. Competitive pay and comprehensive benefits are offered.

Qualifications

Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.

Responsibilities

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction.
You will ensure the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication.