Technical Team Lead

Edwards Vacuum; Oregon (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being support

Job summary

Edwards Vacuum is seeking a Technical Team Lead to support the installation and maintenance of our equipment with clients like Intel. In this role, you will be the equipment expert, ensuring top-notch customer service through direct support, training, and technical guidance.

The ideal candidate will possess an AS degree (or equivalent experience) and at least five years in the semiconductor industry. Along with leadership skills, strong customer service abilities are essential to manage technical support effectively. Join us to advance your career and contribute to meaningful projects.

Qualifications

• Strong leadership and organizational skills are essential for the role.
• Must be capable of independent judgment and minimal supervision.
• Proficiency in reading drawings and specifications.

Responsibilities

• Support installation, commissioning, and troubleshooting of Edwards equipment.
• Provide expert technical support and training for the on-site service team.
• Lead technical meetings to discuss issues and improvements.

Skills

Technical expertise in electromechanical devices

Strong leadership skills

Customer service skills

Proficient in Microsoft Office

Education

AS degree or equivalent in relevant technical field

4+ years of related technical experience

Job description

Your role

The Technical Team Lead will be the equipment expert for the Intel team to support the installation, upgrades, commissioning and troubleshooting of Edwards Equipment to ensure we are providing technical customer focused support for all Edwards equipment and will allow us to provide 7x12 on-site technical support to the customer.

You will

• Support Edwards Service and Sales organizations in installation, commissioning, maintenance and troubleshooting of all Edwards equipment installed onsite.
• Provide project engineering/management support for new projects proposals and upgrade programs.
• Provide Expert technical support/first level of escalation for the site team and training for the on-site service team enhancing on-site service teams’ ability to support Edwards equipment.
• Provide feedback to IKAT Technical support group on equipment performance and support requirements.
• Work closely with the technical support team and PCs to ensure that NPI, CIP projects receive the appropriate field input and the local site team(s) have the Training, procedures and the parts needed for CIPs and NPIs.
• Develop local work instructions and procedures as required to support installation, maintenance and continuous improvement programs.
• Lead on site regularly scheduled technical meetings to ensure that the site team is aware of all technical issues and lesson learned.
• Work with the team lead and site manager to ensure 7x24 escalation support for the site team.

To succeed, you will need

Education level

AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) – or – 4+ years' related technical experience (i.e., military, electromechanical devices, comms).

Relevant Previous Experience

5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.

Knowledge Areas/Skills

Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Other Requirements

• Strong leadership skills
• Excellent organization, prioritizing, multi-tasking and customer service skills.
• Strong customer service skills. Must be capable of exercising independent judgment, work with minimal or no supervision, read drawings/diagrams and understand defined specifications.
• Good interpersonal skills, be a self-starter and strong finisher
• Good written and oral presentation skills.
• Proficient with Microsoft Office products.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This position is onsite, supporting our valued customers at Intel!

Equal Opportunity Employer

We Are An Equal Opportunity Employer! Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.