Onsite Service Team Lead - San Jose

Edwards Vacuum; San Jose (CA); On-site; USD 66,124 - 73,012; Full time

Job summary

Edwards Vacuum is seeking an On-site Service Engineer Team Lead to supervise semi-routine preventative maintenance and lead a field service team at customer sites in San Jose, CA. The role emphasizes leadership, documentation, and expert problem-solving to ensure equipment reliability.

Responsibilities include directing daily activities, maintaining records, and coordinating with senior staff to resolve Installation Qualification issues while delivering high-quality service and timely customer

Qualifications

• AS degree or equivalent in a relevant technical field, or 4+ years of related technical experience.
• 5 years of related industry experience with demonstrated training competencies.
• Strong leadership, organization, multi-tasking, and customer service skills.

Responsibilities

• Directs daily operational activities and serves as single point of contact for Installation Qualification issues.
• Establishes and audits local procedures for training and reference.
• Performs special projects at customer site under supervision from senior techs or project management.
• Maintains maintenance records and preventive schedules to ensure optimal performance.
• Assists with failure analysis by providing failure mode information.
• Submits information to Edwards technical department for equipment improvements.
• Writes weekly/monthly activity reports for customer sites as required by management.
• Ensures 7x24 escalation support with Site Lead and Site Manager.

Skills

Leadership

Organization

Customer service

Communication

Multi-tasking

Education

AS degree or equivalent in relevant technical field

4+ years related technical experience

Job description

On-site Service Engineer Team Lead

The On-site Service Engineer Team Lead is responsible for performing and supervising semi‑routine preventative maintenance of products through well‑defined schedules and procedures.

Main Responsibilities

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database and develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor and completes other duties as assigned.

Qualifications

• Education level: AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years’ related technical experience (i.e., military, electromechanical devices, comms).
• Relevant Previous Experience: 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.
• Knowledge Areas/Skills: Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
• Other Requirements: Strong proven leadership skills; excellent organization, prioritizing, multi-tasking and customer service skills.

Benefits

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. Flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Location

This position is onsite, supporting our valued customers in San Jose, CA.

Pay

Hourly Pay Range: $48 - $53 per hour. Salary is based on territory average. Final salary may vary based on factors such as geographic location, experience, job‑related skills, internal peer equity, etc.

Equal Opportunity Employer

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in his or her civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.