Service Team Coordinator - Inbound Call Center Agent (Remote)

ChenMed; Miami (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

ChenMed is looking for a Service Team Coordinator to join their remote inbound call center. The role focuses on providing exceptional customer service for patient inquiries, scheduling, and support. Ideal candidates should have a strong customer service background and excellent communication skills. Join a rapidly expanding company dedicated to enhancing the healthcare experience for seniors.

Benefits

Comprehensive benefits

Career development opportunities

Great work-life balance

Qualifications

• Minimum 1 year of customer service experience required.
• Experience in a call center preferred.
• Proficient in web-based CRM systems.

Responsibilities

• Handle inbound and outbound customer service calls.
• Assist with patient scheduling and inquiries.
• Document interactions using web-based technology.

Skills

Exceptional verbal communication

Organizational skills

Multi-tasking skills

Customer service orientation

Active listening

Education

High school diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Inbound Call Center Agent (Remote)

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

Essential Job Duties/Responsibilities

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
• Responds to patient inquiries based on the ChenMed core model for care.
• Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.
  
  

Knowledge, Skills And Abilities

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to successfully operate in a demanding environment
• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
  
  

Education And Experience Criteria

• High school diploma or GED equivalent required
• A minimum of 1 year of customer service experience required; in a call center or similar environment, a plus
• Experience with web-based customer relationship management systems
  
  

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Marketing, and Consulting

• Industries

  Medical Practices

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