Remote Customer Service Representatives (English and Spanish, Direct Hire) at Fincons Miami, FL

Itlearn360; Miami (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A growing Miami-based company is hiring Bilingual Customer Service Representatives to support clients in the pet care industry. This remote position requires fluency in English and Spanish, along with customer support experience, to help pet owners through inbound and outbound calls. Ideal candidates are detail-oriented, tech-savvy, and have a passion for pet care.

Qualifications

• 1+ year in customer service (bonus if with US-based customers).
• C1 minimum English fluency, C2 preferred.
• Comfortable working in a remote environment.

Responsibilities

• Assist customers via inbound calls and resolve common issues.
• Follow up with clients through outbound calls.
• Communicate effectively and maintain records in the CRM.

Skills

Fluency in English

Fluency in Spanish

Customer Support

Tech-Savvy

Empathy

Organization

Tools

CRM Systems

Zoho

HubSpot

Zoom

Teams

Job description

Remote Customer Service Representatives (English and Spanish, Direct Hire) job at Fincons. Miami, FL.

We’re a growing US-based company hiring**Bilingual (Spanish/English)** Customer Service Representatives (CSRs)to support our pet care clients through inbound and outbound calls. This is adirect hire role—we’re not a recruiter or staffing agency. We’re building our own team because we’re looking fordedicated people to grow with us long term.

If you're fluent in English, experienced in customer support, and love the idea of helping pet owners while working from home, you might be a perfect fit.

* Inbound Calls: Assist customers, schedule appointments, resolve common issues, or escalate when needed
* Outbound Calls: Follow up on previous inquiries, provide updates, and check in with clients
* Customer Interaction: Communicate with empathy and professionalism; record notes accurately in our CRM
* Team Collaboration: Meet performance goals and participate in ongoing training
* **English Fluency**: C1 minimum (C2 preferred), clear pronunciation
* **Spanish Fluency**
* Experience: 1+ year in customer service (bonus if it’s with US-based customers or in a call center setting)
* Tech-Savvy: Proficient in CRMs (Zoho, HubSpot), Zoom, Teams; type at least 40 WPM
* Availability: Able to work 6–12 hour shifts within the 10 AM – 10 PM EST window
* Work Environment: Quiet space, stable high-speed internet, and a reliable headset
* Bonus: A love of dogs and general pet knowledge are big pluses!
* Friendly, composed, and professional on the phone
* A great listener with a calm, empathetic approach
* Detail-oriented and organized
* Comfortable juggling multiple customer types and call volumes

To start, email us the following:

* Youremail addressso we can stay in touch
* Yourresume
* Your expected compensation range

If your background looks like a good match, we’ll follow up and ask for a60-second video introductionas the next step in the hiring process.

We’re excited to find someone who’s not just looking for a job—but looking for a place to grow. Talk soon!