Customer Service Representative (Fully Remote)

Freddie Mac; Miami (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in flooring products distribution is seeking a Customer Service Representative. In this fast-paced role, you'll manage customer orders, respond professionally to calls, and maintain our CRM database. We're looking for candidates with strong communication skills and a positive attitude, ideally with previous customer service experience.

Benefits

Competitive compensation

Comprehensive benefits

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of customer service or call center experience.
• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
• Strong communication skills and a positive attitude.

Responsibilities

• Professionally respond to inbound calls from customers nationwide.
• Manage the life cycle of customer orders from processing to follow-up.
• Accurately input information into various fields and maintain CRM database.

Skills

Communication

Organizational Skills

Bilingual (English and Spanish)

Data Entry

Education

High School Diploma or Equivalent (GED)

Tools

Microsoft Office Suite

Great Plains (GP) Software

Job description

Employer Industry: Flooring Products Distribution

Why consider this job opportunity:
- Competitive compensation with comprehensive benefits
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work in a fast-paced environment that promotes teamwork
- Chance to make a positive impact on customer satisfaction and service quality

What to Expect (Job Responsibilities):
- Professionally respond to inbound calls from customers nationwide
- Accurately input information into various fields and maintain CRM database
- Manage the life cycle of customer orders from processing to follow-up
- Verify items and customer information entered for accuracy
- Process payments and follow up on pending payments

What is Required (Qualifications):
- High School Diploma or Equivalent (GED) preferred
- Minimum of 1 year of previous customer service or call center experience
- Strong communication and organizational skills; bilingual in English and Spanish is a plus
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
- Must possess data entry skills and be computer literate

How to Stand Out (Preferred Qualifications):
- Previous experience navigating Great Plains (GP) software
- Ability to work effectively under pressure in a multi-tasking environment
- Friendly and positive attitude towards customer interactions

#FlooringIndustry #CustomerService #CareerOpportunity #CompetitiveCompensation #TeamEnvironment

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