Service Support Tech 2

MKS Instruments; Wilmington (MA); On-site; USD 26,022 - 43,380; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

11 paid holidays

15 paid vacation days

Parental leave (6 weeks)

Tuition reimbursement

Job summary

MKS Instruments in Wilmington, MA is seeking a second shift Service Support Technician to diagnose and repair customer products returned to Service, reporting to the Senior Service Manager. You will work with technicians and customer service to ensure timely, accurate repairs and documentation.

The role requires repairing to subassembly level, communicating with multiple departments, restoring instruments to original specifications, and maintaining test records.

Qualifications

• A.S. Mechanical or Electronic Engineering or equivalent training.
• Minimum 2+ years of relevant experience.
• Proficient with standard tools and test equipment.
• Ability to read schematics and assembly drawings.
• Ability to record data, diagnose failures and analyze information.
• Experience with PC-based applications including Microsoft Office.

Responsibilities

• Perform repairs to subassembly level.
• Interface with departments to meet customer requirements.
• Make adjustments to return instruments to original specifications.
• Complete and maintain data records on serviced instruments.
• Maintain standards and test equipment used to accomplish tasks.

Skills

2+ years of related experience

Proficient in tools and test equipment

Reason through problems to customer满意

Read schematics and assembly drawings

Record test data and diagnose failures

PC-based apps including Microsoft Word

Education

A.S. Mechanical or Electronic Engineering, or equivalent

Tools

Microsoft Office

Job description

A Day in Your Life at MKS: (Summary & Objectives)

As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.

You Will Make an Impact By: (Responsibilities)

• Performing repairs to subassembly level
• Interfacing with various departments as necessary to meet customer requirements
• Make adjustments as required, to return instruments to original specifications
• Completing and maintaining data records on instruments returned for service
• Maintaining standards and test equipment required to accomplish the tasks listed above

Skills You Bring: (Required Skills)

• A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
• 2+ years of related experience
• Proficient in the use of standard tools and test equipment
• Ability to reason through problems/issues and resolve them to the customer's satisfaction using information and tools available
• Ability to read and understand schematics, assembly drawings, and test/calibration procedures
• Record test data, diagnose failures and analyze this information
• Experience with PC based applications to include Microsoft Office package and email

Compensation and Benefits: Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at [e-mail].