Industrial Equipment Support Supervisor

Cryostar; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and comprehensive benefits package

Health, dental, disability and life insurance

Paid holidays and vacation

401(k) matching and pension benefits

Employee discount program

Opportunities for educational and professional growth

Job summary

Cryostar is seeking a Service Support Supervisor based in Houston, TX. This position involves providing comprehensive customer support across North America, offering technical assistance and troubleshooting remotely and on-site. The ideal candidate will hold a Mechanical Engineering degree and possess over 5 years of experience in an industrial setting.

You will collaborate with engineers to resolve technical issues and enhance service quality while supporting Cryostar products globally. Competitive compensation and a comprehensive benefits package are provided.

Qualifications

• A Mechanical Engineering degree or equivalent is required.
• Minimum of 5 years' experience in an industrial field setting is essential.
• Experience with industrial equipment and control systems is crucial.

Responsibilities

• Provide support to customers in North America to ensure high customer service levels.
• Offer technical support to customers over the phone and on-site as necessary.
• Coordinate with Engineers to resolve technical issues and improve equipment reliability.

Skills

Mechanical Engineering degree or equivalent

5+ years’ experience in an industrial field setting

Knowledge of rotating equipment, including pumps and turbo machinery

Experience with industrial equipment and control systems

Knowledge of instrumentation and control systems

Exposure to PLC systems and ability to troubleshoot control issues

Ability to read engineering drawings, including electrical schematics

Education

Mechanical Engineering degree or equivalent

Job description

Linde Engineering North America LLC

Service Support Supervisor

Location: Houston, TX

Responsibilities

• Provide support to customers in North America, ensuring a high level of customer service.
• Offer technical and troubleshooting support to customers over the phone and occasionally on site as needed.
• Assist Technicians during Commissioning and On‑Site Service interventions.
• Ensure optimum service levels and timely response to customer needs.
• Coordinate with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery.
• Work closely with the After‑Sales teams in Cryostar France on technical and service issues.
• Support CSUSA‑built products in all world regions by supporting, training and assisting Cryostar employees in regional offices.
• Contribute to CSUSA service revenue objectives by supporting spare parts, repairs and on‑site service.
• Provide input to the Service Manager for performance reviews of field service technicians.
• Recommend alternative methods and solutions for service approach, customer offerings and implementation to the Service Manager and Business Manager.
• Support Quality, Accounting and Service Departments to meet third‑party compliance requirements for on‑site interventions.
• Follow up with customers regarding unpaid invoices as needed due to unresolved technical support.

Key Qualifications

• Mechanical Engineering degree or equivalent.
• 5+ years’ experience in an industrial field setting.
• Experience with industrial equipment and control systems.
• Knowledge of rotating equipment, including pumps and turbo machinery.
• Knowledge of instrumentation and control systems, including variable frequency drives.
• Exposure to PLC systems and ability to troubleshoot control issues.
• Ability to read engineering drawings, including electrical schematics.

Benefits

• Competitive compensation and comprehensive benefits package.
• Health, dental, disability and life insurance.
• Paid holidays and vacation.
• 401(k) matching and pension benefits.
• Employee discount program.
• Opportunities for educational and professional growth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.