Power Generation Support Specialist

Ziegler Caterpillar; Des Moines (IA); On-site; USD 46,838 - 59,236; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO first year

9 paid holidays

401(k) plan with company match

HSA up to $1000/year

Disability Insurance, FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Inc. is seeking an experienced Generator Technician turned Power Generation Support Specialist to guide technicians and resolve escalated issues, ensuring minimal downtime for customers.

This desk-based role emphasizes technical expertise over physical labor, with opportunities to support OEM communications and improve service delivery across our engine and generator platforms.

Qualifications

• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems.
• Strong MS Office skills (Excel/PowerPoint/Word).
• Excellent communication and customer service skills.

Responsibilities

• Answer initial customer calls from the technical support line and generate support tickets for the technical support staff.
• Resolve basic technical support requests from internal and external customers regarding Ziegler equipment.
• Research, evaluate, and solve more complicated issues with training from senior staff and OEM resources.
• Work collaboratively on a team.
• Develop product knowledge and resources on current and emerging products.
• Assist Parts personnel in locating hard-to-find parts when needed.
• Resolve daily customer support issues.
• Collaborate with team and superiors.

Skills

Industrial engines

Electrical power generation systems

MS Excel

MS PowerPoint

MS Word

Customer service

Education

High School Diploma or GED

2-year technical or 4-year bachelor’s degree

Job description

We are seeking an experienced Generator Technician who has a passion for engines, generators, switchgear, and industrial electrical systems — and is ready to step into a role that relies more on technical expertise than physical labor. As a Power Generation Support Specialist, you will use your Generator Technician troubleshooting knowledge to guide technicians, resolve escalated issues, support OEM communications and keep our customers' equipment running with minimal downtime. This primarily desk‑based role is ideal for someone who has spent years in the field as a Generator Technician mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work.

Responsibilities

• Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work‑flow in the ticketing database.
• Resolves basic technical support requests from internal and external customers regarding Ziegler equipment.
• Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources.
• Works collaboratively on a team.
• Develops product knowledge and resources on current and emerging products.
• Assists Parts personnel (i.e. helps locate hard‑to‑find parts when Parts Supervisors are unable to help).
• Resolves daily customer support issues.
• Works in a cooperative manner with team and superiors.

Qualifications

• High School Diploma or GED required
• 2‑year technical or 4‑year bachelors degree preferred
• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG)
• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word
• Excellent communication skills - both verbal, phone and written
• Customer service skills
• Experience with CAT engines a plus
• Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork

Travel

• Able to travel up to 10% of time
• IndO

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing
• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third‑generation, family‑owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$34.31 to $42.89

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.