Service Support Specialist

Pt Holdings USA; Boise (ID); On-site; USD 29,000 - 34,000; Full time

Job summary

Pt Holdings USA is seeking a Service Support Specialist in Boise to act as the backbone of the branch, handling a variety of tasks across departments. Starting pay is $21-25 per hour.

The role includes assisting dispatch with work orders, clerical duties, customer guidance for repairs, and logistics for UPS shipments, with a focus on safety and efficiency. Reporting to the Branch Manager, this non-supervisory position offers room to grow within a collaborative team.

Qualifications

• High School diploma or equivalent required.
• Minimum two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check required.
• Safety-first attitude a must.
• Self-motivated and organized with ability to work independently.

Responsibilities

• Assist dispatch in creating work orders and updating billing notes.
• Handle clerical duties such as scanning, filing, and mail management.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Ensure warehouse components are stored correctly and attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Accept new tasks from the Branch Manager.

Skills

Customer service

Communication skills

Problem solving

Independent work

Safety mindset

Education

High School diploma

Job description

Service Support Specialist

Starting pay: $21-25 per hour

Unlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.


• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.


• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.


• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.


• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.


• Safety Advocate: Prioritize safety and follow our accident prevention procedures.


• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.


• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.


• Experience Insight: Two years of education and/or experience in a related field.


• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.


• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.


• Safety-First Attitude: Prioritize safety in all you do.


• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.


• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.


• Balanced Posture: A mix of sitting, walking, and standing throughout your day.


• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.