Service Support & Data Integrity Specialist

Ultratec, Inc.; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

Advanced Assembly, Inc. is seeking a Service Support Associate to support daily operations within our Service Department. This role blends office-based data entry with hands-on product handling in a production environment.

You will enter and maintain product information, assist with returns, and help with testing and packaging to keep information flowing accurately and on schedule. Training provided with growth opportunities.

Qualifications

• Attention to detail and accuracy in data entry and records.
• Comfort with computers and learning workplace technology.
• Ability to communicate in English, both verbally and in writing.
• Dependable and organized with ability to manage tasks.

Responsibilities

• Enter and maintain accurate product information, including serial numbers and other records.
• Support the receipt, processing, and tracking of returned products.
• Assist with product handling, testing, packaging, and preparation for shipment.
• Use Microsoft Office applications and business systems to maintain information and support department operations.
• Organize assigned work, manage competing priorities, and follow established procedures.
• Communicate with coworkers and supervisors regarding questions, discrepancies, and work progress.
• Identify opportunities to improve organization, accuracy, and department processes.

Skills

Attention to detail

Computer literacy

English communication

Organization

Reliability

Team orientation

Willingness to learn

Tools

Excel

Outlook

Teams

Job description

Advanced Assembly, Inc. is seeking a Service Support Associate to support daily operations within our Service Department. This role blends office-based data entry with hands-on product handling in a production environment.

You will enter and maintain product information, assist with returns, and help with testing and packaging to keep information flowing accurately and on schedule. Training provided with growth opportunities.