Service Support Associate

Ultratec, Inc.; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

Advanced Assembly, Inc. is seeking a Service Support Associate to support daily operations within our Service Department. This role blends office-based data entry with hands-on product handling in a production environment.

You will enter and maintain product information, assist with returns, and help with testing and packaging to keep information flowing accurately and on schedule. Training provided with growth opportunities.

Qualifications

• Attention to detail and accuracy in data entry and records.
• Comfort with computers and learning workplace technology.
• Ability to communicate in English, both verbally and in writing.
• Dependable and organized with ability to manage tasks.

Responsibilities

• Enter and maintain accurate product information, including serial numbers and other records.
• Support the receipt, processing, and tracking of returned products.
• Assist with product handling, testing, packaging, and preparation for shipment.
• Use Microsoft Office applications and business systems to maintain information and support department operations.
• Organize assigned work, manage competing priorities, and follow established procedures.
• Communicate with coworkers and supervisors regarding questions, discrepancies, and work progress.
• Identify opportunities to improve organization, accuracy, and department processes.

Skills

Attention to detail

Computer literacy

English communication

Organization

Reliability

Team orientation

Willingness to learn

Tools

Excel

Outlook

Teams

Job description

Build your skills. Support a great team. Make a difference.

Are you organized, dependable, comfortable with technology, and someone who takes pride in doing accurate work? Advanced Assembly is looking for a Service Support Associate to support daily operations within our Service Department.

This is a varied position that combines computer-based administrative work with hands‑on product support. You'll help keep products and information moving through the department while contributing to the quality and accuracy of our work.

What you'll do

• Enter and maintain accurate product information, including serial numbers and other records, in department systems.
• Support the receipt, processing, and tracking of returned products.
• Assist with product handling, testing, packaging, and preparation for shipment.
• Use Microsoft Office applications and business systems to maintain information and support department operations.
• Organize assigned work, manage competing priorities, and follow established procedures.
• Communicate with coworkers and supervisors regarding questions, discrepancies, and work progress.
• Identify opportunities to improve organization, accuracy, and department processes.

What we're looking for

• Strong attention to detail and pride in producing accurate work.
• Comfortable using computers and learning workplace technology, including Excel, Outlook, and Teams.
• Ability to understand instructions and communicate effectively in English, both verbally and in writing, for work-related responsibilities.
• Dependable, organized, and able to manage assigned tasks with increasing independence.
• A proactive, team-oriented approach and willingness to learn.
• Comfortable working in a role that includes both desk‑based tasks and movement throughout a production facility.

Experience that would be helpful

• Previous experience with data entry, spreadsheets, databases, or ERP/business systems.
• Experience in manufacturing, product service, receiving, inventory, or shipping environments.
• Familiarity with quality procedures, product testing, or electronic equipment.

Training and growth opportunities

You’ll receive hands‑on training and support as you learn the department’s processes. As you become proficient, you’ll have the opportunity to take ownership of your responsibilities and manage your work independently.

We value employees who are interested in developing their skills and growing with the company. Opportunities may be available within the department, including coordinator or team lead responsibilities, as well as in other areas of the organization.

Schedule and compensation

• Full-time or part-time opportunity, with a minimum of 30 hours per week.
• Monday-Friday schedule, established within department operating hours of approximately 5:30 AM-5:00 PM.
• Availability during core hours, generally 8:00 AM-4:30 PM, is strongly preferred.
• Compensation: $20.00 - $22.00 per hour.

Work environment

This position is based in an office environment within a production facility. Some responsibilities involve moving between workstations and production areas, where required safety equipment will be provided. Ergonomic workstations and equipment are available to support employees throughout the workday.

Advanced Assembly, Inc. Is an Equal Opportunity Employer.