Customer Support & Product Technician

Advance Services Inc.; Jonesboro (AR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

PTO

Weekly pay

Referral incentives

No fees

Job summary

Advance Services, Inc. is hiring a Customer Support and Product Technician in the Jonesboro, AR area to respond to inquiries by phone and email, process orders, and help assemble and test fitness equipment.

The role blends customer service with hands-on product work, requires a high school diploma, and offers hourly pay ranging from $16 to $20 depending on experience. Some evening/weekend shifts may be required.

Qualifications

• High school diploma or equivalent; additional training or certification a plus.
• Previous customer service experience.
• Strong communication and problem-solving skills.
• Basic computer and mechanical skills; ability to use hand tools preferred.
• Adaptable, team-oriented, and customer-focused.

Responsibilities

• Assist customers with product and service inquiries, order processing, and issue resolution.
• Coordinate with internal teams to ensure accurate and timely shipments.
• Assemble, rework, and test fitness equipment for functionality and quality.
• Maintain up-to-date product knowledge and accurate customer records.
• Communicate professionally with customers and colleagues.

Skills

Strong communication

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Tools

Hand tools

Basic computer skills

Job description

Now Hiring! Customer Support and Product Technician $16-20/hour* *dependent upon experience

Advance Services is hiring a Customer Support and Product Technician to provide excellent service to customers while supporting product assembly and quality assurance. This role involves responding to inquiries by phone and email, processing orders, resolving issues, and maintaining accurate documentation. You’ll also assemble and test fitness equipment, ensuring it meets quality standards.

Key Responsibilities:

• Assist customers with product and service inquiries, order processing, and issue resolution.
• Coordinate with internal teams to ensure accurate and timely shipments.
• Assemble, rework, and test fitness equipment for functionality and quality.
• Maintain up-to-date product knowledge and accurate customer records.
• Communicate professionally with customers and colleagues.

Qualifications:

• High school diploma or equivalent (additional training or certification a plus).
• Previous customer service experience.
• Strong communication and problem-solving skills.
• Basic computer and mechanical skills; ability to use hand tools preferred.
• Adaptable, team-oriented, and customer-focused.

Work Environment:

• This role operates in both office and warehouse settings and may require occasional evening or weekend work.

Why work for Advance Services, Inc.

Advance Services is for and about people; we are your employment specialists.

• Fun Safety and attendance incentives.
• Health Benefits to keep you and your family healthy.
• PTO so you have time for you.
• Great Referral Incentives.
• Weekly pay.
• You NEVER pay a fee!
• Advance Services partners with the top companies in the area!

Advance Services is an equal opportunity employer.