SERVICE SUPPORT AGENT

The H+H Group; Omaha (NE); On-site; USD 19,000 - 28,000; Full time

Job summary

ONYX Automotive in Omaha, NE is seeking a Service Support Agent to assist the Service Team at our ONYX Automotive location. You will greet guests, coordinate the Service Drive, and ensure a smooth arrival experience for customers.

Responsibilities include preparing the drive, managing the loaner fleet, and performing vehicle checks. This role offers daily schedule Monday through Friday 7am–4pm, with rotating Saturdays. Training provided in a supportive environment.

Qualifications

• Operate a motor vehicle cautiously and safely.
• High energy with a positive attitude.
• Desire to grow, learn, and advance within the company.
• Perform bending, pushing, climbing, and other manual maneuvers.
• Ability to operate various vehicle types including automatic and manual.

Responsibilities

• Prepare the Service Drive for Guest arrivals by moving vehicles.
• Assist in maintaining the Loaner Rental Fleet, including cleaning and staging.
• Greet Service Guests and locate appointment information.
• Perform a groove glove inspection of every vehicle checked in.
• Schedule: Monday-Friday 7am-4pm. Rotating Saturdays (if working Saturday, you will get Thursday off).

Skills

Safe driving

Customer service

Growth mindset

Physical stamina

Vehicle operation (auto/manual)

Job description

Do you enjoy driving? Do you love cars? Get PAID to DRIVE! We are looking for a Service Support Agent to assist our Service Team at our ONYX Automotive location! In this role you will be providing top-notch Customer Service by greeting all Guests who enter the Service Drive.

• Prepare the Service Drive for Guest arrival each day – moving or coordinating the moving of any vehicles left in the Service Drive from the previous day’s business.
• Assist in maintaining the Loaner Rental Fleet as assigned, to include but not limited to cleaning vehicles, applying/removing decals, moving and staging vehicles.
• Greet Service Guests arriving at the Dealership. Locate Guest’s name on the Appointment Log and locate the Appointment Packet associated with that specific Guest.
• Perform a groove glove inspection of every vehicle that gets checked in.
• Schedule: Monday-Friday 7am-4pm. Rotating Saturdays (if working Saturday, you will get Thursday off).

Qualifications – What You Need to be Successful:

• Operate a motor vehicle cautiously and safely when moving in all directions (driving forward, backing up, and turning).
• High energy partnered with a positive attitude.
• Desire to grow, learn, and advance within the company.
• Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, and other maneuvers associated with the position.
• Ability to confidently operate automatic, electric, hybrid, and manual vehicles, is preferred.

About ONYX Automotive

• Best Places to Work in Omaha.
• BMW Center of Excellence Award Winner 2022, 2023, 2024 and 2025.
• MINI Bulldog Award Winner 2022, 2023, 2024 and 2025.
• A GREAT working environment, with the latest technology.
• Air-conditioned Service Shop.
• Built-in toolboxes for Technicians.
• On the job training in a supportive environment.

A post-offer driving/criminal background check, as well as a drug screen, and lift/back test, will be required.

H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.