Service Support

Dhpace; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

Health Savings Account (HSA) and FSA

Voluntary benefits including life and

critical illness coverage

Employee discounts

Job summary

The DH Pace Company family is seeking a Service Support Representative to back our commercial operations team in St. Louis, MO.

You will communicate with residential and commercial customers and the service team to ensure top-notch customer service, providing technicians with complete job details and keeping portals updated upon completion. Responsibilities include answering calls, processing invoices and tickets, assisting the manager with daily activities, handling cash receipts, and

Qualifications

• Excellent communication and organizational skills required.
• Good mechanical and mathematical aptitude helpful.
• Ability to communicate with customers professionally and represent the company.

Responsibilities

• Provide administrative support: answer calls, use software systems, file, scan, and process documents.
• Assist department manager with day-to-day tasks and paperwork, including customer-maintained programs.
• Receive/verify vendor invoices and enter service tickets, sales leads, and orders.
• Collect and process cash and checks from technicians.
• Ability to multi-task in a fast-paced environment; some overtime may be required.
• Other responsibilities as assigned by management.

Skills

Strong communication

Organizational skills

Mechanical aptitude

Mathematical aptitude

Multi-tasking

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of St. Louis, a DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to help back our commercial operations team! You will be a great representation of our company by communicating with our residential and commercial customers, along with our commercial service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion.

Job Responsibilities

• Administrative office support, including, but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax


• Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs


• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.


• Collect and process incoming cash and checks from technicians.


• Ability to multi-task, work in a fast-paced environment, and some overtime may be required


• Other responsibilities as assigned

Job Qualifications

• Proven ability to implement process improvements


• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude


• Ability to effectively communicate with the customer and represent the company in a professional manner.

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month


• Generous paid time off plus paid holidays and floating holidays


• Company-paid life insurance, short-term disability, and long-term disability


• 401(k) with employer match


• Health Savings Account (HSA) and Flexible Spending Account (FSA) options


• Voluntary benefits including supplemental life and critical illness coverage


• Employee discounts for you and your immediate family


• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.