Service Support Representative

Dhpace; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

Dhpace in St. Louis, Missouri is seeking a Service Support Representative to provide administrative support in a fast-paced environment. Key responsibilities include answering calls, assisting management with paperwork, and processing invoices. Ideal candidates will have strong communication skills and the ability to implement process improvements.

We offer comprehensive benefits including medical, dental, and vision coverage, generous paid time off, 401(k) with employer match, and competitive compensation.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills.
• Good mechanical and mathematical aptitude.

Responsibilities

• Provide administrative office support including handling telephone calls.
• Assist the department manager with daily activities and paperwork.
• Verify vendor invoices and enter service tickets and sales orders.
• Collect and process incoming cash and checks from technicians.
• Ability to multi-task and work in a fast-paced environment.

Skills

Process improvement

Communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Job description

Service Support Representative

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Job Responsibilities

• Administrative office support, including answering telephone calls, utilizing various software systems, filing, scanning, and e-fax
• Assist the department manager in day‑to‑day activities and paperwork, including customer‑planned maintenance programs
• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders
• Collect and process incoming cash and checks from technicians
• Ability to multi‑task, work in a fast‑paced environment, and some overtime may be required
• Other responsibilities as assigned

Job Qualifications

• Proven ability to implement process improvements
• Excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

What We Offer

• Comprehensive medical, dental, and vision coverage – available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)