Service Supervisor (Repair)

Radwell International; Arlington (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Pre Sales Production Supervisor to lead the pre-sales production process in a dynamic Distribution Center. This role involves overseeing the testing, repairing, and packaging of fast-moving inventory to ensure quality and efficiency. With responsibilities including strategic planning, managing high-volume jobs, and supervising a dedicated team, this position offers a chance to make a significant impact. Join a supportive environment that values leadership and innovation, where your contributions will help drive success and exceed performance standards.

Benefits

End-of-year bonus based on performance

Flexible work hours

Potential overtime and weekend work

Qualifications

• Proven track record in a technical environment.
• Previous management experience preferred.
• Ability to work irregular hours, including weekends.

Responsibilities

• Oversee pre-sales production process in a Distribution Center.
• Manage and coordinate surplus and repair RMAs.
• Report departmental performance analytics.

Skills

Technical knowledge of products and repair processes

Strong computer skills

Leadership skills

Problem-solving skills

Communication skills

Organizational skills

Education

High School diploma or equivalent

Tools

Production software

Job description

Join to apply for the Pre Sales Production Supervisor role at Radwell International

Clerical, Administrative, Customer Service

Arlington, TX

ID: 4202-967

Full-Time/Regular

Job Summary

Monday-Friday 8am-5pm

Primary responsibility is overseeing the pre-sales production process in a Distribution Center. The main duties include testing, repairing, cleaning, and packaging fast-moving inventory before customer orders are processed. Also, evaluating incoming purchased inventory to ensure quality and proper receipt, owning repair pre-evaluation, and providing technical warranty support for surplus and repair.

Essential Duties and Responsibilities

1. Strategic planning for production, packaging, and storage of top-selling part numbers.
2. Staging and coordinating high-volume jobs from Receiving through Production to stock.
3. Managing pre-evaluation of incoming repair jobs.
4. Managing and coordinating surplus and repair RMAs between Production and Customer Service.
5. Reporting departmental performance analytics.
6. Assisting with quality assurance processes.
7. Pre-evaluating incoming surplus bids.
8. Ensuring units are complete with all hardware and software.
9. Proper labeling of all units.
10. Identifying needs and implementing improvements like test fixtures and training.
11. Spot-checking units for quality.
12. Running and posting daily performance reports.
13. Using MRS reporting system effectively.
14. Supporting QA surplus team during high workload periods.
15. Other duties as assigned by the Production Manager.

Metrics

1. Maintain a two-day order backlog or less.
2. Pre-cert at least 700 units weekly.
3. Exceed previous month's work volume and quality standards.
4. Spot check 5 units daily for quality.
5. Achieve warranty rate goals of no more than specified percentage.
6. Complete one job every five minutes on average.

Supervisory Responsibilities

• Supervise 6 employees and 12 QA technicians.

Qualifications

• Proven track record in a technical environment.
• Technical knowledge of products and repair processes.
• Strong computer skills and understanding of production software.
• Previous management experience preferred.
• Positive attitude with leadership skills.
• Ability to work irregular hours, including weekends if necessary.
• Excellent organizational and communication skills.
• Ability to handle customer and supplier relationships.
• Problem-solving skills.

Knowledge & Skills

• Computer proficiency, multi-tasking, organization, attention to detail, communication, tool ownership.

Additional Details

• End-of-year bonus based on performance.
• High School diploma or equivalent; 1-3 years related experience; supervisory experience required.
• Experience with electronic industry, drives, and servo drives is a plus.

Physical Demands

• Varied physical activities including lifting up to 25 pounds, standing, walking, and other movements.

Employee Evaluation

• Introductory review at 80 days.
• Quarterly and annual performance reviews.

Work Schedule

Supportive of departmental goals, with flexible hours including potential overtime and weekend work. Attendance policies must be followed.