Service Supervisor: Lead Tech Team & Growth

Ultipro; Wenatchee (WA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) with CompanyMatch

Medical, Dental, Vision, and Rx

Flexible Spending Accounts

Life Insurance

Short- and Long-Term Disability

Tuition Reimbursement

Vacation, Sick Leave & Holidays

Job summary

Pape’ Machinery, Inc. in Wenatchee, WA is seeking a Service Supervisor to lead our service team and oversee shop operations, financials, and technician development.

You will ensure efficient work orders, strong customer communication, and a culture of safety and quality. The ideal candidate has experience as a Mechanic, Service Supervisor, or Service Manager in construction/forestry equipment, with budgeting and staffing know-how, plus proven leadership and customer-relations skills.

Qualifications

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
• Operational experience with budgeting, staffing, and personnel procedures.
• Strong leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Responsibilities

• Supervise and manage all shop processes, financials, mechanic development, and customer satisfaction.
• Ensure service staff properly handle the work order process for consistency and efficiency.
• Lead the service team with a focus on excellent customer communication.

Skills

Mechanic background

Service supervision

Budgeting & staffing

Leadership

Customer relations

Job description

Pape’ Machinery, Inc. in Wenatchee, WA is seeking a Service Supervisor to lead our service team and oversee shop operations, financials, and technician development.

You will ensure efficient work orders, strong customer communication, and a culture of safety and quality. The ideal candidate has experience as a Mechanic, Service Supervisor, or Service Manager in construction/forestry equipment, with budgeting and staffing know-how, plus proven leadership and customer-relations skills.