Service Supervisor (Lead Maintenance)

Westdale Asset Management, LLC; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Supervisor for a newly constructed apartment community in North Austin. This role involves overseeing maintenance operations, ensuring resident satisfaction through timely and professional handling of requests. The ideal candidate will have a strong background in property maintenance, leadership skills, and a commitment to customer service. With competitive pay and a range of benefits including medical insurance and tuition reimbursement, this opportunity is perfect for those looking to make a significant impact in a vibrant community. If you thrive in a dynamic environment, apply now!

Benefits

Medical, dental, and life insurance

Short-term and long-term disability insurance

401(k) plan with company match

Flexible spending accounts

Paid vacation, personal/sick time, and holidays

Tuition reimbursement

Credit union

Service recognition awards

Employee assistance program

Apartment rental discounts

Qualifications

• 3+ years of experience in on-site property maintenance.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Manage maintenance operations within the planned budget.
• Diagnose and repair maintenance issues in vacant and occupied units.

Skills

Maintenance and Repairs

Customer Service

Leadership

Bilingual (English/Spanish)

Education

Level II or Universal EPA Refrigerant Certification

Certified Apartment Maintenance Technician (CAMT)

Certified Pool Operator (CPO)

Job description

Now offering a $500 sign-on bonus!

Rate: $32.00 - $34.00 per hour (Hourly non-exempt position)

***Monthly renewal AND quarterly performance bonuses are paid in addition to base pay.***

We are seeking a Service Supervisor for our newly constructed 300-unit apartment community in Tech Ridge, North Austin. As Service Supervisor, you will oversee maintenance operations on the property. The ideal candidate has skills in completing maintenance and repairs for both vacant and occupied units, working within the planned maintenance budget. Resident satisfaction is key, so timely and professional handling of maintenance requests is essential. If you have successful experience in apartment maintenance, with demonstrated leadership, maintenance, and customer service skills, this is a great opportunity! Apply now!

Requirements

• At least three years of experience in on-site property maintenance.
• At least one year of lease-up experience.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Ability to work independently and with a team in a fast-paced, customer service-oriented environment.
• Availability to work weekends as circumstances warrant; on-call every other week.
• Certified Apartment Maintenance Technician (CAMT) a plus.
• Bilingual (English/Spanish) a plus.
• Certified Pool Operator (CPO) a plus.

Responsibilities

• Manage all maintenance operations within the planned budget.
• Diagnose and repair maintenance issues in vacant and occupied units.
• Maintain service and safety records in compliance with laws.
• Perform additional duties as assigned by the Community Manager or Regional Director.

Benefits

We offer a competitive salary, good benefits, and an energetic environment, including:

• Medical, dental, and life insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Tuition reimbursement
• Credit union
• Service recognition awards
• Employee assistance program
• Apartment rental discounts

Additional Details

Work Days: Monday – Friday
Work Hours: 8:00 am – 5:00 pm; weekends as circumstances warrant; on-call every other week for emergencies.
Required License or Certification: Valid Driver’s License in the state where the property is located or neighboring state; must have Level II or Universal EPA Refrigerant Certification.

Our application process includes criminal background checks and drug screens.

Rate: $32.00 - $34.00 per hour (Hourly non-exempt position)

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