Service Supervisor

Cleveland Brothers CAT; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Disability insurance

Paid time off

Job summary

Cleveland Brothers, the leading Cat dealer in Pennsylvania, seeks a Service Supervisor to oversee shop and field service teams and ensure high-quality, on-time execution. The role emphasizes strong leadership, customer focus and safety compliance across multiple locations.

The ideal candidate will coordinate with technicians, manage service profitability, and maintain KPIs while upholding company policies and safety standards.

Qualifications

• Strong leadership and communication skills.
• Ability to supervise shop and field service personnel.
• Customer service orientation and problem solving.

Responsibilities

• Supervise Shop and Field Service personnel to ensure efficient work and high quality.
• Maintain customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Ensure work orders are closed according to timelines and KPI targets.
• Coordinate outside vendor repair work with shop progress and meet warranty requirements.
• Conduct safety meetings and report accidents or safety concerns.

Skills

Leadership

Communication

Customer service

Team supervision

Problem solving

MS Office

Tools

Microsoft Office

Job description

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Supervisor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Position Summary:

In accordance with management directives this position provides supervision to Shop and Field Service personnel and Clerical employees to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Primary Responsibilities:

This position may perform any combination of the following duties:

• Effectively manage Shop and Field service personnel, while fostering good management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work-related duties as assigned.

Skills, Knowledge, Qualifications:

We are seeking a candidate who demonstrates strong leadership, collaboration, and a willingness to learn. While technical expertise is important, success in this role depends equally on the ability to build relationships, support teammates, and lead with integrity.

Degrees or Other Special Requirements:

• Effective verbal and written communication skills.
• Ability to meet deadlines and handle multiple tasks.
• Ability to learn new systems and processes.
• Solid computer skills with a working knowledge of Microsoft Office products.
• Ability to read, understand, interpret and convey technical information.
• Strong customer service orientation.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.