Service Supervisor, Assistive Care

BAYADA Home Health Care; Arizona; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision and dental plans

Medical health plans

Employer-paid life insurance

401(k) with company match

Direct deposit

Tuition reimbursement

Employee assistance program

Job summary

BAYADA Home Health Care in Tucson, AZ seeks a full-time Service Supervisor for Home Care to supervise non-clinical staff and advocate for clients in their homes and communities. The role collaborates with an interdisciplinary team to ensure safety, quality, and satisfaction for clients and families.

The position emphasizes BAYADA's values—compassion, excellence, and reliability—and offers opportunities for growth within a mission-driven home health care organization.

Qualifications

• College degree or health care experience preferred.
• Competence in basic PC skills.
• Demonstrated strong interpersonal skills.

Responsibilities

• Demonstrate BAYADA values and provide client advocacy.
• Conduct supervisory visits of non-medical staff in clients’ homes and the community.
• Build positive relationships with clients, field staff and colleagues.
• Collaborate with interdisciplinary management team to ensure service quality.
• Ensure field staff complete required competencies and documentation.
• Visit clients at home to obtain feedback, verify care plan adherence and address unmet social needs.
• Report deviations to Clinical Manager and/or Client Services Manager.
• Document interactions to ensure coordination of services and care continuity.
• Develop community relationships and participate in outreach activities.

Skills

Compassion

Interpersonal skills

Growth mindset

Leadership potential

Education

College degree

Health care experience

Tools

Basic PC skills

Job description

Service Supervisor, Home Care

Location: Tucson, AZ (West)
Job Type: Full-Time, Hourly

Are you ready to love what you do?!

BAYADA Home Health Care is seeking a full-time Service Supervisor for our Home Care office in Tucson, AZ (West). This is a unique opportunity for a compassionate, dependable professional who wants to make a meaningful difference in the lives of clients and their families while supporting field staff and office teams.

Position Summary
The Service Supervisor serves as a non-clinical field supervisor, where applicable, as well as a client advocate and community resource. In this role, you will work closely with interdisciplinary office teams to help ensure client and employee satisfaction, uphold the quality and safety standards of our personal care services, and assist with social determinant issues that impact client health and well-being.

This position is ideal for someone who exemplifies The BAYADA Way through compassion, excellence, and reliability, and who is motivated to grow within an organization committed to care and service.

Minimum Qualifications

• Exemplifies the characteristics of The BAYADA Way: compassion, excellence, and reliability
• Demonstrated strong interpersonal skills
• Proven track record of successfully taking on increased responsibility with positive results and a desire to grow beyond the current role
• College degree or prior health care, home care, and/or social service experience preferred
• Competence in basic PC skills required to perform job functions

Primary Responsibilities

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way
• Conduct supervisory visits of non-medical staff in clients’ homes and in the community
• Build positive, supportive, and trusting relationships with clients, field staff, and colleagues
• Collaborate effectively with an interdisciplinary management team
• Ensure field staff have completed all required competencies and documentation needed to provide services
• Visit clients in their homes as required to:
  
  • Obtain feedback and support client and employee satisfaction
  • Ensure the care plan is carried out as written
  • Identify and assist clients in resolving unmet social needs
• Report any service deviations or care plan requests from the client to the Clinical Manager and/or Client Services Manager
• Document all pertinent situations and interactions with clients, families, physicians, case managers, and other care providers to ensure coordination and continuity of service
• Develop community relationships and participate in outreach activities

Highlights

• Full-time, hourly position, paid weekly
• Comprehensive benefits package including:
  
  • Paid holidays
  • Vacation and sick leave
  • Vision, dental, and medical health plans
  • Employer-paid life insurance
  • 401(k) with company match
  • Direct deposit
  • Tuition reimbursement
  • Employee assistance program
• Advancement opportunities and strong growth potential

About BAYADA

Established in 1975, BAYADA is a nonprofit organization that has never been sold. Today, BAYADA cares for an average of 44,000 clients each week with the support of more than 35,000 employees. BAYADA serves clients in 21 states, 373 offices, and 6 countries — and continues to grow.

If you are looking for a career where you can do meaningful work, grow professionally, and be part of an organization deeply committed to care, BAYADA may be the right place for you.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.