Service Supervisor

Novo Building Products; Rockmart (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Paid Holidays

Paid Time Off Program (PTO)

Long-Term Disability (LTD)

Job summary

Novo Health Services is seeking a Service Supervisor for the Simple brand in Rockmart, GA. This middle-management role leads the service team handling customer service, sales, and on-time pick-up and delivery.

You will hire, train, develop, and evaluate staff, optimize routes, and ensure excellent customer service and product quality while maintaining driver compliance.

Qualifications

• Leadership and team management experience in a service/sales context.
• Strong customer service focus with ability to drive quality.
• Experience with route planning and driver coordination is a plus.

Responsibilities

• Supervise the service team delivering customer service, sales, and pick-up/delivery.
• Hire, train, develop, and evaluate staff; ensure high customer service levels.
• Maintain route efficiency, driver compliance, and renewals; coordinate with operations.

Skills

Leadership

Customer service

Sales experience

Education

High School Diploma/GED

Bachelor’s degree or equivalent

Job description

Get to know us:

Novo Health Services offers linen management solutions to the healthcare industry. Novo Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. Novo’s wide range of service programs offer a variety of options to provide a seamless, single source distribution system. Novo’s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

We are currently looking for an Service Supervisor for our Simple brand in the Rockmart, GA area. We are looking for someone who is confident in decision making, can act quickly, and has excellent leadership skills. If you are ready to make a commitment to measurable performance and continuous improvements, then we want to hear from you!

The daily start time for this position is early morning, Monday through Friday.

The ideal candidate would work directly with our customer facing service team both on route and in-house. This is a middle-management position with direct supervisory and leadership accountability.

Job Duties and Responsibilities

• Supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers.
• Hiring, training, developing, and evaluating the service team to ensure customers receive the highest level of customer service and product quality in the most efficient manner, driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying, and walking in and out of customer accounts.
• Oversee several key service department competencies, including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance.
• Coordination with Operations Manager and local plant staff, as needed.

Experience and Education

• High School Diploma/GED; bachelor's degree or equivalent experience is preferred
• Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. To comply with DOT requirements, qualified candidates must, prior to their first day of employment:
• Must have an active driver's license
• Must be at least 21 years of age
• Must obtain and maintain a DOT medical certification
• Provide documentation regarding their previous employment
• Experience working in a sales related role preferred
• Customer service experience, preferably in an industrial or service industry preferred
• Prior Experience a plus
• Training or instructor experience preferred

What we can offer you as a full-time associate:

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.