Route Service Representative

Novo Health Services, LLC; Miami Gardens (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

401(k) match

FSA

HSA

Medical/Dental/Vision

Life/AD&D Insurance

Long-Term Disability

Job summary

NOVO Health Services, LLC is seeking a Route Service Representative to manage assigned accounts, deliver clean linen, and optimize route efficiency. You will be the primary face to customers, building trust with decision makers and end users while identifying opportunities to expand services.

The role requires driving 26-28 ft trucks, maintaining a clean driving record, and meeting safety and regulatory standards. A strong customer-service mindset and problem-solving skills are essential.

Qualifications

• Experience in customer service or sales.
• Experience driving 26-28 ft straight trucks.
• Valid driver’s license and clean driving record; DOT medical card.
• Able to lift up to 50 lbs and stand/walk for long shifts.

Responsibilities

• Be the face of Novo Health Services to accounts; build trust with decision makers and end users.
• Retain customers, grow revenue, and identify opportunities for additional products and services.
• Deliver clean linen, monitor quality and inventory levels for day-to-day facility needs.
• Load/unload trucks daily and ensure route completion; meet safety and regulatory requirements.
• Negotiate renewal agreements with assigned customers and explore referrals to grow business.
• Collaborate with Customer Success Manager and plant personnel to meet account needs.

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. The Route Service Representative (RSR) is the face of Simple and responsible to retain all customers, grow current account revenue, identify potential prospects, and maximize route efficiency. The RSR will take full ownership of each account assigned ensuring responsiveness and creative problem-solving strategies. This position requires an organized, well-rounded professional who enjoys building relationships, negotiating contracts, account management, and problem solving.

Responsibilities

• Follow all Federal, State, and Local laws and regulations as well as Corporate Safety Policies.
• As the face of Simple, you will work to build trust and rapport with each account’s key decision makers and end users
• Be responsive to customer needs using creative problem-solving techniques to ensure customer satisfaction
• Grow existing business by identifying and offering additional products and services
• Ensure assigned route maximizes efficiency and productivity, drives revenue and controls cost
• Negotiate renewal agreements with assigned customers
• Seek out referrals from current accounts and communicate to Director of Sales potential prospects
• Maintain professionalism at all levels, including appearance, attitude, and organization of accounts and route trucks.
• Deliver clean linen and monitor quality and inventory levels ensuring customers can fulfill day-to-day functions of their facility
• Remove soiled linen, properly identify and transport to plant for processing
• Collaborate with Customer Success Manager and plant personnel to ensure needs of each account assigned are met.
• Load and unload trucks daily, ensuring that all needed items are accounted for before trip departure and execute route completion procedure
• Other tasks as assigned

Minimum Requirements

• Strong background in Customer Service and/or Sales
• Previous experience driving 26-28’ straight trucks
• Clean and professional appearance (Company uniform will be provided)
• Must possess valid driver’s license with excellent driving record
• Must meet all DOT requirements and have a valid DOT Medical Card (DOT physical can be scheduled by employer as part of hiring process)
• Keep work area, route truck, and any assigned equipment clean and in good working condition.
• Excellent communication skills (oral and written)
• Good computer skills including Microsoft Office Suite and other software systems
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.
• Ability to stand, walk, climb stairs, sit for up to 10 hours a day.

What We Can Offer You As a Full-time Associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.