Service Supervisor

Albertsons Companies; Mesquite (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Early wage access (Stream)

Associate discounts

Health benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Supervisor to lead front-end operations in-store, supervise cashiers and service desk staff, and ensure exceptional customer experiences. You will drive efficiency, staff scheduling, and adherence to company standards in a fast-paced retail environment.

The role emphasizes leadership, training, and loss prevention, with a focus on delivering friendly, prompt service and maintaining operational excellence across checkout lanes and service areas.

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
• Ensure customers receive prompt, friendly, and efficient service at all times.
• Monitor checkout operations to minimize wait times and improve customer satisfaction.
• Support service desk functions, including returns, exchanges, refunds, and store programs as applicable.
• Assist with store-wide customer service initiatives and special events.
• Oversee daily front-end activities to ensure efficient operations.
• Monitor cashier productivity, lane coverage, and customer traffic flow.
• Coordinate break schedules and staffing assignments to support business needs.
• Ensure checkout lanes, service areas, and front-end workstations remain organized and operational.
• Support implementation of company promotions, loyalty programs, and operational initiatives.
• Assist with opening, closing, and shift transition procedures.
• Supervise, train, coach, and develop front-end associates.
• Provide ongoing feedback and support to help associates improve performance.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Reinforce company policies, procedures, and customer service standards.
• Lead front-end operations in the absence of higher-level management when assigned.
• Support cash accountability and front-end financial controls.
• Perform register audits, cash pickups, and cash reconciliation activities as assigned.
• Ensure compliance with company cash-handling procedures.
• Monitor front-end operations for potential theft, fraud, or policy violations.
• Report operational concerns, shortages, or discrepancies to management.
• Support loss prevention and shrink reduction initiatives.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure regulatory and company requirements are met.
• Promote a safe environment for customers and associates.
• Respond appropriately to emergencies and customer incidents.
• Complete required documentation, reports, and incident records accurately.
• Participate in operational audits and corrective action initiatives as needed.
• Communicate operational priorities and service expectations to associates.
• Partner with department managers and store leadership to support overall store goals.
• Identify opportunities to improve efficiency and customer satisfaction.
• Assist with execution of store programs, sales initiatives, and service standards.
• Support a culture of operational excellence and continuous improvement.

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership to cashiers, courtesy clerks, service desk associates, and other front-end team members while maintaining operational efficiency, service excellence, cash accountability, and compliance with company policies and procedures.

Key Responsibilities Customer Service & Store Support

• Deliver exceptional customer service and promote a customer-first culture.
• Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
• Ensure customers receive prompt, friendly, and efficient service at all times.
• Monitor checkout operations to minimize wait times and improve customer satisfaction.
• Support service desk functions, including returns, exchanges, refunds, and store programs as applicable.
• Assist with store-wide customer service initiatives and special events.

Front-End Operations

• Oversee daily front-end activities to ensure efficient operations.
• Monitor cashier productivity, lane coverage, and customer traffic flow.
• Coordinate break schedules and staffing assignments to support business needs.
• Ensure checkout lanes, service areas, and front-end workstations remain organized and operational.
• Support implementation of company promotions, loyalty programs, and operational initiatives.
• Assist with opening, closing, and shift transition procedures.

Team Leadership & Development

• Supervise, train, coach, and develop front-end associates.
• Provide ongoing feedback and support to help associates improve performance.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Reinforce company policies, procedures, and customer service standards.
• Lead front-end operations in the absence of higher-level management when assigned.

Cash Handling & Asset Protection

• Support cash accountability and front-end financial controls.
• Perform register audits, cash pickups, and cash reconciliation activities as assigned.
• Ensure compliance with company cash-handling procedures.
• Monitor front-end operations for potential theft, fraud, or policy violations.
• Report operational concerns, shortages, or discrepancies to management.
• Support loss prevention and shrink reduction initiatives.

Compliance & Safety

• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure regulatory and company requirements are met.
• Promote a safe environment for customers and associates.
• Respond appropriately to emergencies and customer incidents.
• Complete required documentation, reports, and incident records accurately.
• Participate in operational audits and corrective action initiatives as needed.

Communication & Operational Excellence

• Communicate operational priorities and service expectations to associates.
• Partner with department managers and store leadership to support overall store goals.
• Identify opportunities to improve efficiency and customer satisfaction.
• Assist with execution of store programs, sales initiatives, and service standards.
• Support a culture of operational excellence and continuous improvement.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values