Service Operations Assistant

Tom Thumb Supermarket; Lewisville (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health & financial well-being benefits

Paid time off

Career development

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support the Service Operations Manager in delivering outstanding front-end service and efficient store operations. This role drives customer satisfaction, checkout performance, and labor utilization while maintaining policy compliance.

You will lead when the Manager is unavailable, coach teams, and help implement promotions and strategic initiatives across the store. A customer-first mindset and strong teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Previous retail, customer service, or leadership experience preferred.
• Strong customer service and interpersonal skills.
• Effective communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Promote a customer-first culture and deliver exceptional service throughout the store.
• Oversee front-end operations including cashiering and self-checkout.
• Support Drive Up & Go operations and online order fulfillment.
• Lead and develop associates; training and onboarding.
• Ensure compliance with safety, cash handling, and company policies.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service functions, Drive Up & Go execution, associate development, and daily store operations. This position helps ensure exceptional customer service, efficient checkout performance, labor utilization, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant assumes leadership responsibilities when the Service Operations Manager is unavailable.

Key Responsibilities Customer Service & Store Experience

• Promote a customer-first culture and deliver exceptional service throughout the store.
• Assist in resolving customer concerns, complaints, and service recovery situations promptly and professionally.
• Support customer service initiatives that improve the overall shopping experience.
• Monitor front-end conditions to ensure a clean, organized, and welcoming environment.
• Build positive relationships with customers and associates.

Front-End Operations

• Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations.
• Support efficient customer flow and help minimize checkout wait times.
• Monitor service levels and assist with staffing adjustments throughout the day.
• Ensure compliance with cash handling procedures, till accountability, and operational standards.
• Support execution of company promotions, programs, and operational initiatives.

Drive Up & Go Operations

• Assist with daily Drive Up & Go operations to ensure timely and accurate order fulfillment.
• Monitor order accuracy, productivity, and customer satisfaction metrics.
• Support training and development of Drive Up & Go associates.
• Help maintain efficient workflows to support digital sales growth.
• Ensure compliance with company standards and procedures for online order fulfillment.

Leadership & Team Development

• Provide direction, coaching, and support to front-end and service operation associates.
• Assist with training, onboarding, and development of new employees.
• Reinforce service standards, operational procedures, and company expectations.
• Foster teamwork, accountability, and a positive work environment.
• Support leadership in recognizing and developing high-performing associates.

Operational Support

• Assist with labor planning, scheduling support, and productivity management.
• Monitor department conditions and identify opportunities for operational improvement.
• Support cash office activities and adherence to financial controls.
• Help ensure store readiness for promotions, seasonal events, and company initiatives.
• Assist with communication of operational priorities and store goals.

Safety & Compliance

• Ensure compliance with company policies, procedures, and safety standards.
• Promote workplace safety and proper operating practices.
• Support incident reporting and documentation processes.
• Help ensure associates complete required training programs.
• Maintain confidentiality and security of customer and company information.

Store Leadership Support

• Support store leadership in achieving operational and customer service objectives.
• Serve as manager-in-charge when assigned.
• Participate in store meetings, training sessions, and operational planning activities.
• Assist with execution of company programs and strategic initiatives.
• Collaborate with department managers to support overall store performance.

Minimum Qualifications

• High school diploma or equivalent.
• Previous retail, customer service, or leadership experience preferred.
• Strong customer service and interpersonal skills.
• Effective communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
• Ability to move throughout all areas of the store safely and efficiently.
• Ability to work in a fast-paced retail environment with changing priorities.

Desired Competencies

• Customer focus
• Leadership and team development
• Front-end operations knowledge
• Drive Up & Go operations
• Communication and interpersonal skills
• Problem-solving and decision-making
• Labor and productivity awareness
• Organization and attention to detail
• Accountability and dependability
• Adaptability and teamwork

The Service Operations Assistant plays an important role in supporting front-end excellence, customer satisfaction, digital fulfillment services, and associate development while helping ensure efficient store operations and achievement of departmental and store-wide goals.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values