Service Operations Assistant

Tom Thumb Supermarket; Duncanville (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Wages paid weekly

Associate discounts

Health and 401k benefits

Paid time off

Training and career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end and service department operations, assisting in supervising customer service functions, cashier performance, labor execution, and store standards.

This role helps ensure an exceptional customer experience, efficient daily operations, and compliance with company policies while partnering with the Service Operations Manager.

Qualifications

• High school diploma or equivalent preferred.
• Leadership or supervisory experience preferred.
• Strong customer service, communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer, math and cash handling skills.
• Ability to work flexible schedules, including evenings, weekends and holidays.

Responsibilities

• Provide outstanding customer service and promote a customer-first culture.
• Address customer questions, concerns and service recovery situations professionally.
• Ensure customers receive prompt, friendly, and accurate service throughout the store.
• Support front-end operations to maintain efficient customer flow and satisfaction.
• Assist in supervising cashiers, courtesy clerks, and service desk associates.
• Monitor checkout performance and staffing levels throughout the day.
• Support the execution of front-end procedures, policies, and operational standards.
• Assist with scheduling, break compliance, and labor deployment.
• Ensure proper cash handling, till accountability, and secure operating practices.
• Provide direction, coaching, and support to store associates.
• Assist with onboarding and training new employees.
• Reinforce company expectations related to customer service, productivity, and professionalism.
• Promote teamwork, engagement, and accountability among associates.
• Help coordinate daily assignments and workload distribution.
• Assist with implementation of company programs, promotions, and initiatives.
• Monitor store conditions to ensure cleanliness, organization, and readiness for customers.
• Support compliance with operational audits and company standards.
• Assist with managing customer traffic and service priorities during peak business periods.
• Maintain awareness of store performance metrics and operational goals.
• Support compliance with all company safety, security, and loss prevention procedures.
• Help maintain a safe environment for customers and associates.
• Ensure operational practices meet company policies and regulatory requirements.
• Report and address safety concerns in a timely manner.

Skills

Customer service

Leadership

Communication

Multitasking

Cash handling

Education

High school diploma

Tools

POS systems

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Operations Assistant supports front-end and service department operations by assisting in the supervision of customer service functions, cashier performance, labor execution, and store standards. This position helps ensure an exceptional customer experience, efficient daily operations, and compliance with company policies and procedures while serving as a key support partner to the Service Operations Manager.

Key Responsibilities Customer Service Excellence

• Provide outstanding customer service and promote a customer-first culture.
• Address customer questions, concerns, and service recovery situations professionally.
• Ensure customers receive prompt, friendly, and accurate service throughout the store.
• Support front-end operations to maintain efficient customer flow and satisfaction.

Front-End Operations

• Assist in supervising cashiers, courtesy clerks, and service desk associates.
• Monitor checkout performance and staffing levels throughout the day.
• Support the execution of front-end procedures, policies, and operational standards.
• Assist with scheduling, break compliance, and labor deployment.
• Ensure proper cash handling, till accountability, and secure operating practices.

Team Leadership and Development

• Provide direction, coaching, and support to store associates.
• Assist with onboarding and training new employees.
• Reinforce company expectations related to customer service, productivity, and professionalism.
• Promote teamwork, engagement, and accountability among associates.
• Help coordinate daily assignments and workload distribution.

Operational Execution

• Assist with implementation of company programs, promotions, and initiatives.
• Monitor store conditions to ensure cleanliness, organization, and readiness for customers.
• Support compliance with operational audits and company standards.
• Assist with managing customer traffic and service priorities during peak business periods.
• Maintain awareness of store performance metrics and operational goals.

Safety and Compliance

• Support compliance with all company safety, security, and loss prevention procedures.
• Help maintain a safe environment for customers and associates.
• Ensure operational practices meet company policies and regulatory requirements.
• Report and address safety concerns in a timely manner.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, hospitality, or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer, math, and cash handling skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, and perform repetitive motions.
• Ability to lift and carry up to 50 pounds regularly and more with assistance when needed.
• Ability to work in varying store environments and conditions.
• Ability to operate front-end and service-related equipment safely.

Success Measures

• Achievement of customer service and satisfaction goals.
• Effective front-end productivity and labor utilization.Compliance with cash handling, safety, and operational standards.
• Positive associate engagement and development.
• Efficient resolution of customer concerns.
• Well-maintained, organized, and customer-ready store conditions.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values –

ACI Values