Service Operations Assistant

Albertsons Companies; Mesquite (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Early wage access

Associate discounts

Health & well-being benefits

Time off (vacation, holidays, sick pay

Training & development

Inclusive work environment

Job summary

Albertsons Companies in Mesquite, TX is seeking a Service Operations Assistant to support the Service Operations Manager in front-end store operations and delivering an exceptional customer experience.

You will supervise front-end associates, help coordinate staffing, cash handling, and compliance, and promote a customer-first culture during peak hours.

Join a team that values training, development, and an inclusive work environment with competitive wages and benefits.

Qualifications

• Experience delivering exceptional customer service.
• Experience supervising front-end associates or similar teams.
• Comfort with cash handling and basic financial controls.

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
• Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
• Support initiatives that improve customer satisfaction and store service standards.
• Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.

Skills

Customer service

Front-end operations

Team leadership

Cash handling

Compliance

Tools

POS systems

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates, maintaining operational efficiency, ensuring compliance with company policies, and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.

Key Responsibilities Customer Service & Front-End Operations

• Deliver exceptional customer service and promote a customer-first culture.
• Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
• Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
• Support initiatives that improve customer satisfaction and store service standards.
• Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.

Team Leadership & Development

• Assist with supervising, training, coaching, and developing front-end associates.
• Provide direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Support performance management and recognition initiatives.
• Serve as a leader on duty when assigned.

Operational Excellence

• Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
• Monitor checkout lane activity and adjust staffing based on business needs.
• Support daily operational plans and department objectives.
• Ensure company service standards and operating procedures are consistently followed.
• Assist with implementation of company programs, promotions, and operational initiatives.
• Help ensure store readiness and front-end presentation standards are maintained.

Cash Handling & Financial Controls

• Support cash accountability procedures and front-end financial controls.
• Assist with register audits, cash pickups, deposits, and reconciliation activities.
• Monitor associate compliance with cash handling policies and procedures.
• Help identify and resolve cash variances and procedural concerns.
• Maintain accurate records and required operational documentation.

Compliance & Safety

• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure adherence to loss prevention practices.
• Support safety initiatives and help maintain a safe environment for customers and associates.
• Assist with incident reporting and follow-up activities.
• Participate in operational audits and compliance reviews as needed.

Service Desk & Store Support Functions

• Assist with customer service desk operations, including returns, exchanges, refunds, lottery, money services, and store programs where applicable.
• Support store-wide initiatives and cross-functional operational needs.
• Provide backup support for front-end and customer service functions during peak business periods.
• Assist in maintaining service desk accuracy, organization, and compliance.
• Help support community outreach and customer engagement activities as directed.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve