Service Supervisor

Tom Thumb Supermarket; Grand Prairie (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly wages paid

401k and benefits

Associate discounts

Health and financial well-being

Paid time off

Training and career growth

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Supervisor to support front-end store operations and deliver an exceptional customer experience. You will lead customer service, cashier, and front-end teams while ensuring smooth operations, accurate cash handling, and regulatory compliance.

This role requires strong leadership, excellent communication, and a customer-first mindset. The position involves working in a fast-paced retail environment with flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives that enhance the customer experience.
• Assist in coordinating daily front-end activities and service desk operations.
• Monitor customer traffic and deploy associates to maintain service levels.
• Ensure front-end areas remain clean, organized, and properly maintained.
• Assist with opening, closing, and operational procedures as assigned.
• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, audits, and balancing activities.
• Maintain awareness of loss prevention and fraud prevention practices.

Skills

Leadership

Customer service

Communication

Problem-solving

Cash handling

Education

High school diploma or equivalent

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Job Summary

The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service, cashier, and front-end associates while helping maintain efficient store operations, service standards, cash-handling accuracy, and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers and helps promote a clean, safe, and welcoming shopping environment.

Key Responsibilities Customer Service

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives that enhance the customer experience.

Front-End Operations

• Assist in coordinating daily front-end activities, including checkout lanes, self-checkout, and service desk operations.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end areas remain clean, organized, and properly maintained.
• Assist with opening, closing, and operational procedures as assigned.

Cash Handling & Compliance

• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, audits, and balancing activities.
• Ensure compliance with company cash-control policies and operational procedures.
• Maintain awareness of loss prevention and fraud prevention practices.
• Help ensure operational compliance with company and regulatory requirements.

Leadership & Team Development

• Provide direction, coaching, and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.

Operational Excellence

• Monitor front-end productivity and service performance.
• Support implementation of store programs, promotions, and operational initiatives.
• Assist in maintaining accurate signage, pricing, and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency.

Safety & Compliance

• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety, security, and emergency procedures.
• Report operational or safety concerns to store leadership.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying up to 40 pounds.
• Ability to work effectively in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

Preferred Skills

• Leadership and team development.
• Customer service excellence.
• Cash-handling accuracy and accountability.
• Conflict resolution and problem-solving.
• Time management and organizational skills.

Career Growth Opportunities

• Service Operations Assistant
• Service Operations Manager
• Assistant Store Director
• Store Director
• District-Level Operations Leadership

The Service Supervisor plays an important role in delivering exceptional customer service, supporting front-end operations, developing associates, and maintaining a positive shopping experience that contributes to overall store success.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values