Service Supervisor

Kirby; Massachusetts; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with 3% company match

Paid time off

Annual safety shoe allowance

Annual safety glasses allowance

Job summary

Kirby is seeking a mechanically experienced individual to manage service activities in the commercial marine industry. You will serve as the primary point of contact for customers, assisting in repair planning and selling marine repair solutions, while developing your technical knowledge over time.

The ideal candidate is self-motivated, dependable, and has strong customer service skills, with a willingness to learn about diesel engines and marine repair operations.

Benefits include health insurance, retirement plans, paid time off, and additional allowances.

Qualifications

• Strong customer service, communication, and organizational skills.
• Ability to work effectively with marine operators and service teams.
• Self-motivated and mechanically inclined individual.
• Attention to detail in a fast-paced environment.
• Ability to read and interpret mechanical repair information.

Responsibilities

• Communicate job status and repair estimates to customers.
• Secure payment for repairs according to company policy.
• Assist Service Manager with job assignments for Technicians.
• Ensure Technicians have necessary parts and supplies.
• Maintain quality control throughout service processes.

Skills

Customer service skills

Communication skills

Organizational skills

Mechanical inclination

Education

High school graduate or GED

Tools

Microsoft Office (Word, Excel, Outlook)

ServicePro

Adobe Acrobat

Job description

We are looking for a mechanically experienced and enthusiastic individual with a strong interest in diesel engines, commercial marine industry, and industrial applications. This person will serve as a primary point of contact for commercial marine operators, helping manage service activity, support repair planning, and sell marine repair solutions while continuing to build technical knowledge of diesel engines and vessel applications. This is an excellent opportunity for someone who wants to build a long‑term career in commercial marine service by developing technical knowledge, customer support skills, and service sales experience over time.

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Secure payment for repairs per company policy.
• Assist Service Manager with Technician job assignments and oversee progress to completion.
• Ensure Technicians have necessary parts and supplies to complete job assignment.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Maintain quality control throughout the process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Strong customer service, communication, and organizational skills, with the ability to work effectively with commercial marine operators and internal service teams.
• Self‑motivated, dependable, and mechanically inclined individual with a strong interest in learning diesel engine systems and marine repair operations.
• Ability to build strong relationships with customers and coworkers while helping support, coordinate, and sell commercial marine repair work.
• Strong attention to detail, ability to multitask in fast‑paced environment with shifting priorities.
• Ability to read and interpret technician writeups, understand mechanical repair information related to diesel engines, and clearly communicate recommended repairs to customers.
• Demonstrated interest in growing into a larger role supporting commercial marine customers, expanding technical product knowledge, and helping drive service sales over time.

Education & Experience

• High school graduate or GED.
• Experience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required. We are willing to train the right individual who is mechanically inclined and eager to learn how to manage, support, and sell marine repairs to commercial operators.

Computer Skills

• Basic computer navigation skills required.
• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook).
• Prior experience with ServicePro preferred.

Benefits

Competitive pay and a well‑built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.