Service Supervisor

Atlantic Detroit Diesel Allison; Marlborough (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Life and disability insurance

Job summary

Atlantic Detroit Diesel Allison in Marlborough, Massachusetts, is seeking a mechanically inclined individual to manage marine service activities. This role involves collaborating with commercial marine operators to assist in repair planning, manage service activities, and support sales of marine repair solutions.

The ideal candidate will have strong customer service skills, a willingness to learn about diesel engines, and the ability to multitask in a fast-paced environment. Benefits include health insurance, retirement plans, and paid time off.

Qualifications

• Self-motivated and dependable with an interest in diesel engine systems.
• Ability to build relationships with customers and coworkers.
• Ability to read and interpret mechanical repair information.

Responsibilities

• Communicate job status and send repair estimates to customers.
• Assist Service Manager with job assignments and oversee completion.
• Create final customer invoices and review them with customers.

Skills

Strong customer service

Communication skills

Organizational skills

Mechanical inclination

Attention to detail

Ability to multitask

Education

High school graduate or GED

Tools

Adobe Acrobat

Microsoft Office (Word, Excel, Outlook)

ServicePro

Job description

Overview

We are looking for a mechanically experienced and enthusiastic individual with a strong interest in diesel engines, commercial marine industry, and industrial applications. This person will serve as a primary point of contact for commercial marine operators, helping manage service activity, support repair planning, and sell marine repair solutions while continuing to build technical knowledge of diesel engines and vessel applications. This is an excellent opportunity for someone who wants to build a long-term career in commercial marine service by developing technical knowledge, customer support skills, and service sales experience over time.

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Secure payment for repairs per company policy.
• Assist Service Manager with Technician job assignments and oversee progress to completion.
• Ensure Technicians have necessary parts and supplies to complete job assignment.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Maintain quality control throughout the process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Strong customer service, communication, and organizational skills, with the ability to work effectively with commercial marine operators and internal service teams
• Self-motivated, dependable, and mechanically inclined individual with a strong interest in learning diesel engine systems and marine repair operations
• Ability to build strong relationships with customers and coworkers while helping support, coordinate, and sell commercial marine repair work
• Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
• Ability to read and interpret technician writeups, understand mechanical repair information related to diesel engines, and clearly communicate recommended repairs to customers
• Demonstrated interest in growing into a larger role supporting commercial marine customers, expanding technical product knowledge, and helping drive service sales over time

Education/Experience

• High school graduate or GED
• Experience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required. We are willing to train the right individual who is mechanically inclined and eager to learn how to manage, support, and sell marine repairs to commercial operators.

Computer Skills

• Basic computer navigation skills required.
• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)
• Prior experience with ServicePro preferred

Benefits

Competitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.