Service Supervisor

FSS Technologies; Dell Rapids (SD); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

FSS Technologies is seeking a Service Supervisor to oversee the daily operations of the service department, coordinating calls, inspections, and maintenance while guiding technicians and maintaining client relationships.

You will conduct regular training, prepare reports, and ensure safety and compliance, with a focus on timely service delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2–4 years of experience in fire, security, or life safety service/inspection roles.
• Prior leadership, team lead, or supervisory capacity strongly preferred.
• Strong working knowledge of service operations, inspections, and scheduling processes.

Responsibilities

• Supervise and coordinate daily service and inspection activities.
• Ensure all service calls are completed on time and in accordance with company standards and contractual agreements.
• Maintain daily communication with technicians to provide direction, updates, and support.
• Conduct regular training sessions to develop technical knowledge and improve customer service performance.
• Collaborate with technicians and coordinators to resolve service-related issues.
• Prepare accurate reports on service performance, inspections, and customer feedback.
• Ensure the service team has tools, equipment, and resources to succeed.
• Promote and enforce safety standards, company policies, and industry regulations.
• Support customer satisfaction by handling escalations and ensuring timely resolution of service concerns.
• Work with management to implement process improvements that enhance service delivery.

Skills

Leadership

Team coordination

Communication

Problem solving

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

Tools

Microsoft Office (Excel, Outlook)

FieldHub or similar

Job description

Ready to Lead a Team That Keeps Our Business Moving? Join a fast-growing, purpose-driven company where your leadership directly supports the health and growth of the business. At FSS Technologies, we don’t just provide life safety solutions — we ensure our customers are protected, supported, and billed with accuracy and care. If you’re a motivated, detail-oriented professional who thrives on keeping processes running smoothly, guiding a team, and maintaining strong client relationships, this is your chance to grow with a company that invests in you and believes in promoting from within.

About FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

Position Overview

The Service Supervisor oversees the daily operations of the service department, ensuring all service calls, inspections, and maintenance tasks are scheduled, completed, and documented to the highest quality standards. This role maintains daily contact with technicians, coordinates schedules, resolves issues, and ensures that both team members and customers are supported. The Service Supervisor also conducts regular training sessions to improve technical and service skills within the team.

Key Responsibilities

• Supervise and coordinate daily service and inspection activities.
• Ensure all service calls are completed on time and in accordance with company standards and contractual agreements.
• Maintain daily communication with technicians to provide direction, updates, and support.
• Conduct regular training sessions to develop technical knowledge and improve customer service performance.
• Collaborate with technicians and coordinators to quickly identify and resolve service-related issues.
• Prepare accurate reports on service performance, inspections, and customer feedback.
• Ensure the service team has the proper tools, equipment, and resources to succeed.
• Promote and enforce adherence to safety standards, company policies, and industry regulations.
• Support customer satisfaction by handling escalations and ensuring timely resolution of service concerns.
• Work with management to implement process improvements that enhance service delivery.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2–4 years of experience in fire, security, or life safety service/inspection roles.
• Prior experience in a leadership, team lead, or supervisory capacity strongly preferred.
• Strong working knowledge of service operations, inspections, and scheduling processes.
• Proficiency in Microsoft Office (Excel, Outlook) and service platforms (e.g., FieldHub or similar).
• Valid driver’s license and clean driving record.

What We Offer

• Pay range for this role is $52,000-$60,000 per year
• Benefits: FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.

Ready to Make a Real Impact?