Service Supervisor

Ebro Electronic GmbH; Connecticut; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company contribution

Paid time off

Job summary

Xylem is seeking a Service Supervisor for the Bozrah, CT area to lead the daily operations of the dewatering service center. This hands-on leadership role directs branch shop, yard, and field service activities, ensuring safe, efficient, and customer-focused service delivery.

The ideal candidate has 3+ years in field service with supervisory experience, strong OSHA knowledge, and proficiency in Microsoft Office.

Qualifications

• 3+ years in field service or related operations.
• Previous leadership or supervisory experience required.
• Strong safety knowledge, including OSHA standards.
• Proficiency in Microsoft Office; ERP or service management system experience preferred.

Responsibilities

• Lead day-to-day branch operations across shop, yard, and field service activities.
• Schedule and supervise branch personnel based on demand and certifications.
• Drive on-site safety, ensure compliance with policies and regulations.
• Oversee work orders from scheduling to completion and document related records.
• Collaborate with sales and internal teams for forecasting and service execution.
• Monitor KPIs, labor and material usage, and support payroll.

Skills

Leadership experience

Field service

Safety compliance

Microsoft Office

ERP or service mgmt system

Education

High school diploma or equivalent

Tools

ERP software

Job description

## Service SupervisorBewerben: Vor Ort: Norwich, Connecticut: Full time: Heute ausgeschrieben: R50563Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Xylem is seeking a **Service Supervisor** to lead the daily operations of our **Bozrah, CT** dewatering service center. This role is responsible for driving safe, efficient, and customer-focused branch operations while providing direct leadership to employees across service, delivery, and field activity.The Service Supervisor will oversee shop and field service work, coordinate schedules and resources, support customer needs, and reinforce a strong safety-first culture. This is a hands-on leadership role for someone who can bring structure, accountability, and engagement to an experienced team while helping the branch operate efficiently and grow the business.**Location: Bozrah, CT (Address: 99 Stockhouse Road, 06334)****Schedule:** **On-Site****Service Supervisor Responsibilities:*** Lead day-to-day branch operations across shop, yard, and field service activities, including pump repair, customer equipment service, deliveries, pickups, and equipment setup.* Supervise and schedule branch personnel based on business demand, employee skill sets, and certifications to ensure work is completed safely, on time, and to quality standards.* Serve as the on-site safety leader by driving compliance with company policies, OSHA requirements, customer site expectations, and safe work practices. Lead safety meetings, support inspections, document hazards and near misses, and participate in incident investigations and corrective actions.* Oversee work orders from scheduling through completion and maintain accurate operational documentation related to transfers, purchase orders, receiving, installations, exchanges, returns, damages, and discrepancies.* Partner with sales and other internal teams to support forecasting, customer needs, branch planning, and service execution.* Participate in customer-facing activities such as job walks, scope reviews, and issue resolution. Monitor equipment staging, deployment, tracking, return, and readiness to maximize utilization and support operational efficiency.* Provide leadership, coaching, training, and accountability for branch employees. Support hiring, onboarding, development, and performance management activities. Review daily and weekly reports, monitor KPIs, track labor and material usage, approve timecards, and support payroll and prevailing wage compliance where applicable.**Service Supervisor** **Qualifications:*** High school diploma or equivalent required.* 3+ years of experience in field service, rental operations, industrial service, construction support, or a related operational environment required.* Previous leadership or supervisory experience required.* Strong knowledge of safety compliance, including OSHA standards, incident investigations, and field-based safety practices required.* Financial acumen with experience tracking labor, materials, equipment usage, and job-related costs preferred.* Proficiency in Microsoft Office required; ERP or service management system experience preferred.XYLEM DOES NOT OFFER SPONOSRSHIP FOR THIS ROLE.The estimated salary range for this position is $90,000 to $110,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Why Xylem?We believe in supporting our employees both professionally and personally. Our benefits include:· Paid parental leave, maternity support, and fertility benefits· Flexibility and hybrid work options where applicable· Health, dental, and vision insurance from day one· Emotional health and wellness programs and Volunteer program (Watermark)· Paid time off (PTO)/Flexible time off (FTO) and paid holidays· Career development, advancement, tuition reimbursement, and student loan forgiveness· Generous retirement savings plan with company contribution· Employee recognition and discount programs Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.#LI-RR1Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation